Accident Benefits Claims Advisor, Western Region

Job Description

Accident Benefits Claims Advisor, Western Region

We are seeking a dedicated and empathetic Accident Benefits Claims Advisor to join our team supporting the Western Region, specifically Alberta. In this role you will investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, maintain strong relationships with members and clients, and guide them through the claims process with care and professionalism.

• Investigate, evaluate, and negotiate accident benefits claims of low to moderate complexity, ensuring compliance with applicable legislation and internal guidelines.


• Maintain clear, timely, and empathetic communication with clients, providing regular updates, addressing inquiries, and guiding them through each step of the claims process.


• Identify and resolve challenges that may arise during the claims journey, always prioritizing the best interests and well‑being of the client.


• Collaborate effectively with internal departments and external stakeholders—including medical professionals, legal representatives, and rehabilitation providers—to support client recovery and claim resolution.


• Manage dispute resolution processes where applicable, ensuring fair and timely outcomes while maintaining professionalism and integrity.


• Apply sound reserving practices and ensure accurate and timely issuance of claim payments in accordance with company standards.

Benefits

• Competitive salary and annual bonus


• 4 weeks of flexible vacation starting in the first year


• Defined benefit pension plan that provides predictable, stable income throughout retirement


• Group insurance including telemedicine


• Reimbursement of health and wellness expenses and telework equipment


• Benefits apply based on eligibility criteria

What you bring to the table

• College diploma in a related field


• A minimum of three years of relevant experience in accident benefits or claims handling experience


• Other combinations of qualifications and relevant experience may be considered


• CIP designation or enrolled in a program


• Intermediate knowledge and understanding of regulatory and contractual obligations under the Alberta Insurance Act


• Intermediate knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles


• Advanced proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English‑speaking partners, members and/or clients

Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind.

If there's anything we can do to make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Unposting Date: 2025‑12‑15