Account Representative - Toronto

Job Description

<p><strong>About ComPsych</strong></p><p>ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.</p><p><br></p><p><strong>Job Summary</strong></p><p>The Account Representative is responsible for proactively building and maintaining positive relationships with customers within various industries, and is accountable for the satisfaction, retention and profitability of the assigned customers.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><ul><li>Understand ComPsych's services and value proposition to advocate the benefits of our products and services to our customers</li><li>Establish strong relationships with our customers and collaborate on opportunities for product enhancements, marketing strategy and upsell opportunities</li><li>Answer all telephonic and/or email requests from customers concerning products and services on a daily basis</li><li>Exhibit excellent interpersonal and phone skills to retain and service our customer relationships</li><li>Work with customers to the determine the appropriate delivery of ComPsych's products and services resulting in customized communication strategies and training</li><li>Review and analyze current products for each customer to capitalize on upsell opportunities</li><li>Schedule quarterly face-to-face meetings or conference calls with customers to discuss their goals, status and utilization</li><li>Create strategies with Director, Account Services to create account planning for customers yearly</li><li>Work independently as well as foster a positive team environment to best serve our customers</li><li>Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence</li><li>Create and build strong working relationships with ComPsych's business leaders to provide the best service to our customers</li><li>Maintain a professional demeanor in order to represent ComPsych's values and standards on a daily basis</li><li>Other duties as assigned</li></ul><p><br></p><p><strong>Job Qualifications</strong></p><ul><li>Fluently bilingual in French and English is 100% required</li><li>BS/BA Required</li><li>Experience creating and maintaining successful customer relationships required</li><li>Healthcare background a plus</li><li>Sales experience a plus</li><li>Outstanding interpersonal skills</li><li>Computer literacy required in Microsoft Office Suite</li><li>Stable work history required</li><li>Must reside in the greater Toronto Area or Ottawa and able to travel as necessary to meet with new and existing customers (approximate travel required is 25%)</li></ul><p></p>