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Job Description
Job Description
Salary:
JOB PROFILE
Title: Appliance Delivery Driver
Location: Montreal, Quebec
Reporting to: Sr. Manager, Appliance Delivery Operation
About Gofor Delivers Inc.
Gofor Delivers Inc. is a leading last-mile logistics provider, delivering exceptional appliance and non-appliance services with a focus on care, sustainability, and community impact. With a commitment to innovation and service excellence, were rethinking the last mile to better serve both customers and the environment. Learn more at
www.gofordelivers.com. Lets Deliver Better, Together.
General Summary:
The Appliance Delivery Driver is responsible for operating a 2026 foot truck and providing white glove delivery and installation of home appliances. Working in two-person teams, the driver ensures timely and professional service, including safe loading/unloading, basic appliance installation, haul-away of old units, and maintaining a high standard of customer satisfaction. This is a key customer-facing role that involves navigating stairs, maneuvering heavy items, using safety equipment and handheld devices, and maintaining accurate documentation. The ideal candidate is safety-conscious, service-oriented, and committed to delivering a seamless, damage-free experience to every customer.
Primary Duties and Responsibilities:
- Operate a 2026 foot truck in accordance with traffic laws and company policies.
- Complete pre-trip inspections and maintain accurate trip logs to comply with motor vehicle regulations.
- Load trucks securely, ensuring route optimization (e.g., last stop loaded first); unload undeliverable items or returns with proper documentation.
- Perform white glove delivery of appliances (e.g., refrigerators, washers, dryers), including room-of-choice placement, unpacking, and debris removal.
- Conduct basic installations: level and connect freestanding electric appliances to existing power/water sources, perform plug-and-play tests, and check for proper functionality.
- Provide value-added services such as haul-away of old units, door reversals, and stacking of laundry appliances/pedestals.
- Remove doors or doorways as needed to complete safe and damage-free entry.
- Use a handheld device (Android) to update delivery status, capture photos, and submit Proof of Delivery (POD), ensuring 99% compliance.
- Immediately report equipment or app issues to supervisors.
- Follow safe handling procedures and use appropriate tools (e.g., blankets, straps, dollies, booties) to prevent damage.
- Maintain the cleanliness of the truck and report maintenance issues as needed.
- Adhere to Canadian regulations for hazardous materials and recycling of haul-away appliances.
- Re-inspect delivery paths after installation to prevent property damage; promptly report any incidents.
- Document lost, stolen, or damaged items with photographic evidence and complete BOL/POD for freight claims.
- Immediately escalate property damage (e.g., water, fire, injury) and assist with resolution and documentation.
- Meet key performance indicators (KPIs), including on-time delivery, completion rate, handheld compliance, and customer QOS scores.
- Collaborate with teammates to complete 1820 deliveries per day and support up to 15% additional volume during peak times.
- Maintain a professional appearance and behaviour in line with company standards.
- Perform other duties and special projects as assigned.
Qualifications & Skills:
- Valid Class 3 drivers license with a clean driving record (drivers abstract required).
- 5+ years of experience operating 2026 foot trucks.
- 1+ years of appliance delivery and basic installation experience in a high-volume setting.
- Familiarity with white glove delivery standards and basic appliance installation tasks.
- Physically capable of heavy lifting, stair navigation, and manual handling of large items using proper techniques and tools.
- Able to work effectively with a delivery partner and follow instructions.
- Comfortable using handheld devices and delivery management systems.
- Knowledge of safety protocols, SOPs, and hazardous material handling.
- Must be fluent in English and French (written and spoken).
- High school diploma required.
- Strong communication, customer service, and interpersonal skills.
- Calm under pressure, flexible with schedule changes, and responsive to feedback
- Professional demeanor, high standards, integrity, and a results-driven mindset.
Working Conditions:
- Field-based role with repetitive heavy lifting, stairs, and exposure to varied customer environments.
- Shifts are typically 13 hours per day, 3 days per week (including potential Saturdays). Shift times may change based on operational needs, with adequate notice provided.
Commitment to Fairness and Inclusion
We value integrity, professionalism, and respect in every aspect of our work. Our hiring decisions are made fairly and based on qualifications, experience, and alignment with our team values. We welcome and encourage applicants from diverse backgrounds and are committed to providing an inclusive and equitable work environment for all team members.
remote work