Automotive Parts & Service Advisor - Mainway Mazda

Job Description

Job Description

Job Description

Salary:

The RM Auto Group is growing & we are looking for an experienced Automotive Parts and Service Advisor to join our team!

Role of the Service Advisor:

As a key member of the RM Auto Group team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles.

The Parts and Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and customer service in mind. The Parts and Service Advisor has an eagle eye for "the details" and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

The Parts and Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure all customers keep coming back to the dealership.

As a team player the Parts and Service Advisors strives to develop collaborative relationships throughout the dealership.

Specific Responsibilities Include:

• Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
• Handle customer complaints and ensures high customer satisfaction standards.
• Address customer questions/needs promptly and professionally.
• Schedule appointments based on service calls.
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
• Identify service needs of customer vehicle based upon historical service data.
• Determine progress of repair/service orders and inform customer accordingly.

Qualifications:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• High customer service satisfaction expectations.

RM Auto Group offers:

• Exceptional income potential: Our competitive performance-driven compensation plan means your talent and hard work will be rewarded handsomely.
• Comprehensive group benefits insurance: We know protection for you and your family is important.
• Management Support: We provide ongoing training, product knowledge courses, and guidance to help you reach your full potential.
• State-of-the-art facilities and excellent locations: You can open the door to your clients with pride and confidence, knowing that you can offer them the best automotive ownership experience possible.

The RM Auto Group is ever-growing with career opportunities throughout Meidl Honda, Oakwood Nissan, Infiniti Saskatoon, Mainway Mazda, Mid-West Meidl Collision Centre, Carlton Honda and Prince Albert Toyota. If you would like to work with a dynamic team and enjoy a challenge, then we would like to hear from you!