Bilingual Customer Care Representative NB Power

Job Description

<h3>Job Description</h3><p>Job Description<p><p><p>Looking to join an amazing team? Are you passionate about delivering exceptional customer service?<br />Then we want to hear from you!<br><br>Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in Fredericton, New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region. This position requires fluency in both official languages, French and English. This is a full time role working on-site in Fredericton, NB with regular business hours Monday through Friday.<br><br><strong>About NB Power:</strong><br />NB Power is a forward-thinking energy company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and the development of environmentally responsible energy solutions.</p><p><br /></p><p><strong>Position Overview:</strong><br />As a Customer Care Representative, you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting customers with inquiries, resolving issues, and ensuring a positive experience with the services offered.<br><br><strong>Key Responsibilities:</strong><br />Respond to customer inquiries via phone, email, providing accurate and timely information and assistance<br />Handle and resolve customer concerns, including billing inquiries, service requests, and technical issues<br />Maintain a high level of professionalism, courtesy, and empathy when interacting with customers<br />Document customer interactions, update records, and ensure accurate data entry<br />Collaborate with team members to improve customer service processes and maintain service quality<br />Ability to show empathy and patience when dealing with customer concerns<br />Ability to work effectively in a team and adapt to a dynamic work environment<br><br><strong>Qualifications:</strong><br />Fluency in both official languages, French and English is required<br />Strong communication and interpersonal skills<br />Strong computer skills with the ability to learn new software programs is required<br />Customer service experience and/or call centre experience is an asset<br><br><strong>Why Choose NB Power:</strong><br />$17.00- 18.00 per hour<br />Weekly Pay through Direct Deposit<br />Accrued Vacation Pay<br />Enrolment into a Comprehensive Health Care Plan which includes Medical and Dental Benefits, Statutory Holiday pay after 3 months of service<br><br>NB Power values its employees and offers opportunities for growth and development. Join the team, and you&#39;ll enjoy competitive compensation, a range of benefits, and a supportive work environment that encourages personal and professional advancement.<br><br>NB Power is an equal opportunity employer and welcomes applications from candidates of all backgrounds and experiences.<br><br>INT001</p></p></p></p>