Bilingual Customer Service Representative

Job Description

Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Halifax with paid training, flexible hours, and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French. <br><br>What is in it for you:<br><br>• Hourly salary of $24.88<br>
<br>• 12-month contract with the potential for permanent employment.<br>
<br>• Full-time position: 37.50 hours per week.<br>
<br>• Rotating shifts 7 am and 11 pm Monday to Friday and 8 am to 8 pm Saturday and Sunday<br>
<br>• Hybrid work: 3 office days, from Tuesday to Thursday.<br>
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Responsibilities:<br><br>• Handle complex customer service requests accurately and efficiently at the first point of contact.<br>
<br>• Provide clear and comprehensive information on Canadian retirement and investment products.<br>
<br>• Support clients in completing forms and meeting policy-related requirements.<br>
<br>• Use multiple administrative systems to respond to requests according to service standards.<br>
<br>• Respond professionally to inquiries by phone and email.<br>
<br>• Identify recurring client concerns or issues and recommend process improvements.<br>
<br>• Propose solutions within established guidelines and initiate exceptions when needed.<br>
<br>• Ensure confidentiality and protect personal information.<br>
<br>• Stay up to date on products, policies, and procedures to deliver accurate service.<br>
<br>• Meet performance expectations in productivity, accuracy, and service excellence.<br>
<br>• Participate in team collaboration and contribute to a positive customer service culture.<br>
<br>• Process client transactions when required.<br>
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What you will need to succeed:<br>
<br>• High school diploma<br>
<br>• 2+ years of experience in administrative work and customer service<br>
<br>• Customer service skills focused on satisfaction and problem resolution<br>
<br>• Ability to establish and maintain positive relationships with clients<br>
<br>• Strong analytical and problem-solving skills<br>
<br>• Great attention to detail and high level of accuracy<br>
<br>• Ability to manage multiple tasks and priorities in a fast-paced environment<br>
<br>• Comfortable working independently or as part of a team<br>
<br>• Ability to adapt to changing client needs and business processes<br>
<br>• Bilingual in French and English to support clients in both languages<br>
<br>• Excellent oral and written communication skills<br>
<br>• Previous experience in a contact center is considered a strong asset<br>
<br>• Technical support and troubleshooting experience – an asset<br>
<br>• Previous customer service experience in a contact center, retail environment, or service industry – an asset<br>
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Why Recruit Action?<br>
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Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.<br>
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