Bilingual Customer Support Representative

Job Description

<strong>Bilingual (English/French) Customer Support Representative </strong> <strong>Richmond Hill, ON</strong> <strong>Permanent, On-Site</strong> <strong>Up to $50K + Benefits<br></strong><strong><br>Our client</strong>, a well-established and growing organization based in Richmond Hill, ON, is expanding its <strong>Customer Service team</strong>! They're seeking a <strong>Bilingual (English & French) Customer Service Representative</strong> who enjoys solving problems, supporting customers, and working with technology in a fast-paced, collaborative environment.<br><br><strong>Why You'll Love This Role<br></strong><ul><li>Competitive <strong>salary up to $50K</strong>, plus <strong>vacation time</strong> and comprehensive <strong>health & dental benefits</strong></li><li><strong>Permanent, full-time position</strong> with long-term growth potential</li><li><strong>On-site</strong> in a modern Richmond Hill office with a supportive team environment</li></ul><strong>What You'll Do<br></strong><ul><li>Respond to member inquiries via <strong>phone, email, and ticketing system</strong> in both French and English</li><li>Process <strong>membership requests, updates, and cancellations</strong> accurately</li><li>Manage and verify documentation to support <strong>rebate eligibility transfers</strong></li><li>Maintain and update member records in the <strong>CRM system</strong>, ensuring all information is current</li><li>Handle <strong>deposit or cancellation disputes</strong>, escalating complex cases when appropriate</li><li>Monitor shared inboxes, ensuring <strong>timely and professional follow-ups</strong></li><li>Generate <strong>reports</strong> and identify opportunities for <strong>process improvement</strong></li><li>Provide <strong>basic IT hardware and software support</strong> (training provided) to assist members effectively</li></ul><strong>What You Bring<br></strong><ul><li><strong>Bilingual proficiency in English and French</strong> (mandatory)</li><li><strong>1-2 years of customer service experience</strong>, preferably in a technical, membership, or administrative environment</li><li>Strong interest or experience in <strong>IT hardware and/or software support</strong></li><li>Working knowledge of <strong>Microsoft Office Suite</strong></li><li>Experience using <strong>CRM or ticketing platforms</strong> (asset)</li><li>Excellent communication, organization, and problem-solving skills<br><br></li></ul>At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.