Booking Admin

Job Description

Job Description

Job Description

Salary:

We are expanding! Come join our team.

One Heart Care is a leading state of-the-art cardiology clinic and one of the largest in Canada. We offer a wide range of cardiac diagnostic testing and comprehensive consultations - we are a place where patients can be seen by the right specialists, at the right time, with the right testing, all available under one roof.

If youre ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join our state-of-the-art clinic, where the possibilities for innovation, new discovery, and system thinking are limitless. At One Heart Care we value accessibility, empathy, trust, collaboration and safety, and are guided by these values in everything we do. This has enhanced our ability to attract the best talent and provide exceptional patient experience.

We are growing and with 100+ team members we are seeking an experienced Booking Admin. Reporting to the Booking and Physician Admin Team Lead, the Booking Admin is part of the Administrative team who manages all incoming external referrals and helps prepare new patients to begin their patient care journey at One Heart Care.

KeyResponsibilities:

• Schedule patient appointments for cardiac diagnostic tests and/or consultation appointment and process referrals from private offices, family doctors and hospitals before patients come to the clinic, ensuring accuracy and timeliness to meet daily booking expectations
  
• Ensure appropriate preparation instructions and documentation are provided to patients at time of booking
  
• Accurately enter and update information into Cerebrum software
  
• Handle incoming patient calls and respond to phone calls, emails and text regarding patient inquiries in a professional and courteous manner
  
• Assist other administrative support team members with ongoing tasks
• Perform other duties as assigned.

Qualifications:

• Post secondary education in medical office administration
  
• Minimum 1-3 years of relevant experiencein a healthcare setting, preferably in a cardiology clinic or similar environment
  
• Must be proficient inMicrosoft Office, EPIC and electronic medical record (EMR) systems ie. Cerebrum
  
• Working knowledge of Patient Flow and/or Reception processes
  
• Excellent communication and customer service skills with the ability to interact professionally with patients, team members, physicians, and other healthcare professional
• Ability to maintains patient confidentiality and adhere to clinic guidelines and processes
  
• Ability to work collaboratively and independently within a multidisciplinary team in a fast-paced environment
  
• Strong organizational, multi-tasking and problem-solving skill
• Strong attention to detail and commitment to precision and accuracy
  
• Committed to the mission and vision of One Heart Care

How to Apply:

If you think you have the skills and experience to succeed as our Booking Admin, we encourage you to apply by clicking here to our website.Please include a covering letter highlighting your interest along with your resume.

One Heart Care is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse community we serve. We welcome and encourage applications from those who may contribute to the further diversification of ideas.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Why Should You Apply to OHC?

• OHC israpidly growing

• Modern state of the art facility

• Team focused environment

• Health Care Spending Account

• GRSP contribution

• Onsite parking

• A commitment to employee safety

• Collaboration with 30+ Cardiologists

• Supportive learning environment

• Growth opportunities