Cashier

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Cashier</strong></p><p></p><p></p><p><strong>Summary</strong></p><p>The Cashier team member works in a fast-paced environment that involves constant interaction with customers. This position requires delivering friendly and courteous service while processing customer purchases efficiently and correctly. This role involves the operation of a computerized cash register.</p><p><strong>Responsibilities and Tasks</strong></p><p><strong>Customer Service</strong></p><p>• Smiles, make eye contact, greets and thanks customers (by name where possible).</p><p>• Directs customer to the location of requested items.</p><p>• Suggests value-added and related products to customers to ensure they get home with all they need.</p><p>• Ends the discussion with the customer using a closing statement (e.g., “Is there anything else I can do for you today?” “Did you find everything you were looking for?” “Thank you for shopping at Canadian Tire!”). • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.</p><p>• Handles multiple customers in an effective and efficient manner.</p><p>• Deals with challenging situations and conflict resolution in a professional manner.</p><p><strong>Operations</strong></p><p>• Operates cash register and all point of sales functions.</p><p>• Processes customer purchases efficiently, following standardized procedures.</p><p>• Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.</p><p>• Balances cash and is aware of amount of cash on hand.</p><p>• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).</p><p>• Takes returns to stock product in respective department.</p><p>• Reports stolen and damaged goods to Management.</p><p>• Alerts management to security problems.</p><p>• Alerts the respective department on any customer inquiry or concern.</p><p>• Shares opinions and ideas on how to improve store success.</p><p>• Participates in meetings and all training as required; listens to feedback to improve their own abilities.</p><p>• Complies with company, store and department policies.</p><p>• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.</p><p>• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.</p><p><strong> • </strong>Completes other tasks, as required</p><p><strong>Requirements</strong></p><p>• Basic math and typing skills.</p><p>• Ability to work efficiently with computerized systems.</p><p>• Ability to work with minimum supervision.</p><p>• Experience in a customer service role and/or with a Canadian Tire store is considered an asset.</p><p><strong>Required Skills and Abilities</strong></p><p>Successful candidates will demonstrate the following competencies:</p><p>• Strong orientation towards customer service excellence.</p><p>• Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.</p><p>• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.</p><p>• Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.</p><p>• Ability to complete detail-oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.</p><p>• Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.</p><p>• Ability to resolve retail and/or customer issues.</p><p>• Ability to multitask, adapt and cope with challenging and changing situations.</p><p>• Positive attitude, punctuality and solid work ethic.</p><p><strong>Potential Career Opportunities</strong></p><p>• Next levels: Customer Service Representative, Merchandiser, Cashier Supervisor, and Department Manager.</p><p>• Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.</p><p>• Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).</p><p><strong>Physical Demands and Working Conditions</strong></p><p>In compliance with the store’s Health and Safety Policies and Procedures:</p><p>• Standing/walking for 8 hours. • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”.</p><p>• Lifting and turning repeatedly throughout the shift.</p><p>• Lifting above the shoulder, from floor to shoulder and floor to waist.</p><p>• Ability to go up and down a ladder and stairs while carrying merchandise.</p><p>• Walking and carrying things at the same time and pushing/pulling, as required.</p></p></p>