Change Management and Communications Lead

Job Description

Job Title: Change Management and Communications Lead III

Location: Calgary, AB

Work Model: Hybrid (Mon, Tues, Thurs in office)

Job Summary

This role is responsible for designing and leading change management efforts to effectively embed technology, process and/or culture change and adopt new ways of working. You are a professional with proven experience in large-scale, complex change initiatives impacting large numbers of stakeholders across multiple business functions.

This role draws on your strong ability to build collaborative relationships, analyze information, develop conclusions and present recommendations to drive project outcomes through your exceptional communication and writing skills.

Responsibilities

• Develop change strategy and approach, working in collaboration with program OCM lead as needed.

• Use methodology to develop change management plans and deliverables.

• Engage with a diverse range of stakeholders to assess potential or actual complex change impacts.

• Build change capability within project team and coach leaders on effective change sponsorship.

• Work with the project manager/initiative lead to integrate change management into the project plan.

• Lead the development of communication material including key messages, sponsor communications and presentations.

• Identify people risks, proactively managing them throughout the project lifecycle.

• Develop metrics, monitor and measures outcomes related to business readiness and rate of adoption, taking corrective action where required.

• Monitor for and assess risk related to concurrent organizational change.

Skills, Experience, and Requirements

• Post-secondary degree in communications, business management, psychology, human resources or education.

• 7-10 years’ experience in change management in complex organizations for transformational initiatives where significant cultural change is required.

• Change management certification (Prosci preferred).

• Hands-on experience conducting change assessments (case for change, stakeholder and impact assessments), developing change strategies and change management plans including: sponsorship, engagement, communication, training, resistance management and sustainment.

• Exceptional communication skills, both written and verbal.

• Able to synthesize complex information and develop clear and concise communication for different audiences.

• Experience working with and advising leadership; can influence without authority.

• Collaborative with adept relationship management and credibility building skills.

• High level of attention to detail and accuracy.

• Strong customer focus, taking initiative in proposing or delivering on a solution.

• Able to work through ambiguity and independently manage multiple priorities.

Assets:

• Experience working in the energy industry.

• Knowledge of project management fundamentals.