Client Support / Implementation Specialist - GE CampusLogin

Job Description

<p><h3>Overview</h3><p>Great Exposure CampusLogin is looking for a proactive and skilled Implementation Specialist who will be responsible for guiding clients through the successful integration of CampusLogins software solutions. This role demands a mix of technical expertise in software implementation (70%) and strong client-facing skills (30%). You will be the point person for ensuring a smooth onboarding experience, from initial consultation to post-launch support. This is a remote position.</p>
<h3>Benefits</h3><ul><li>Health insurance</li><li>Paid time off</li><li>Competitive salary</li></ul>
<h3>Responsibilities</h3>
<h3>Client Consultation & Onboarding</h3><ul><li>Conduct consultations to assess clients current school operations processes and tools.</li><li>Review roles and responsibilities related to student records, grade entry, attendance tracking, scheduling, financial transactions, and documentation.</li><li>Engage with external vendors and stakeholders in school operations to ensure system alignment and support.</li></ul>
<h3>Data & System Integration</h3><ul><li>Understand and manage connections with Learning Management Systems (LMS), accounting systems, and external data sources.</li><li>Oversee the implementation of CampusLogin tools, including programs, course details, invoicing, and school structures setup.</li><li>Support data assessment and migration, assisting clients with mapping and migrating data between systems.</li></ul>
<h3>Training & Support</h3><ul><li>Provide comprehensive training to clients on CampusLogins functionalities across departments.</li><li>Deliver ongoing post-launch training and support, ensuring clients fully engage with the system and its automated features, reporting, and integrations.</li></ul>
<h3>Client Relationship Management</h3><ul><li>Manage client tickets, handling break-fix issues and custom change requirements.</li><li>Act as a client advocate, ensuring timely updates and problem resolution.</li><li>Collect client feedback during the initial 100 days to measure satisfaction and adjust processes as needed.</li></ul>
<h3>Documentation & Review</h3><ul><li>Review and manage important client documents, including enrollment agreements, transcripts, acceptance letters, invoices, and statements.</li></ul>
<h3>Collaboration & Feedback</h3><ul><li>Collaborate with internal teams, such as department heads, sales teams, and the clients executive team, to ensure successful onboarding.</li><li>Provide feedback on the onboarding process to recommend improvements and optimize client satisfaction.</li></ul>
<h3>Required Qualifications</h3><ul><li>At least 4 years of experience in client-facing roles, particularly within a software-as-a-service (SaaS) environment.</li><li>Strong confidence and ability to work with school owners and C-suite executives.</li><li>Proven track record of consulting, coaching, and assisting clients, with an emphasis on change management.</li><li>Experience with software tools, data migration, and system integrations.</li><li>Excellent communication and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment.</li></ul>
<h3>Preferred Qualifications</h3><ul><li>Familiarity with educational technology and school management systems.</li><li>Experience with data analysis and database management.</li><li>Ability to manage project signoffs and client feedback.</li><li>Proficiency in training program creation and delivery.</li></ul></p>
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