Excel personnel inc.
Are you a positive, attentive, and customer-focused individual?
Join our client’s team in Saint-Laurent and contribute to delivering outstanding customer experiences in a dynamic and collaborative environment.
Main Responsibilities:
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Respond promptly to customer inquiries via email and live chat
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Resolve issues proactively and suggest appropriate solutionsFollow up carefully on every customer interaction
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Provide clear information about products, promotions, and return/exchange policiesSupport continuous improvement of service practice
What We Offer:
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Two weeks of training (day schedule: 9:00 a.m. to 5:00 p.m.)
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Flexible shifts (day and evening) after training
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1 day of remote work per week (after training)
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A stimulating environment focused on service quality
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Easily accessible location by public transportation
How to Apply:
Send your application to or contact us at ext. 212
Please mention reference number MMMDY030725 and ask for Mike
Thanks
Requirements:
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DEC or equivalent diploma
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Perfectly bilingual (French and English – written and spoken)
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Minimum 1 year of experience in customer service (call center is a plus)
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Excellent communication and writing skills
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Strong analytical thinking, empathy, and clarity in communication
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Comfortable with digital tools and technology
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Experience in retail or e-commerce customer service is an asset