Customer Service Manager
Vaco by Highspring
Markham
Job Description
Core Duties & Responsibilities
- Lead and support team leads in daily operations and work allocation to ensure timely, high-quality service delivery
- Monitor staffing levels, workload volume, and support demand; adjust resources as needed
- Track service-level performance, analyze trends, and drive continuous improvement initiatives
- Improve operational efficiency through process optimization, automation, and system enhancements
- Own service delivery outcomes and their direct impact on customer experience
- Promote employee engagement through recognition, incentives, and development initiatives
- Make management decisions related to hiring, team structure, and employee development
- Anticipate and manage operational risks, changes, and evolving business needs
- Coach and develop team leads to improve client experience and solution effectiveness
- Deliver regular performance reporting with actionable insights
- Measure results against KPIs and partner with business leaders to implement corrective actions
- Foster a culture of innovation, continuous improvement, and operational excellence
- Participate in leadership meetings and support special projects as required
Supervisory Responsibilities
- Directly manage team leads across customer-facing and support teams
- Oversee training, workforce planning, performance management, coaching, recognition, and corrective action
How to Apply
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- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Vaco by Highspring in Markham.
Is this a remote position?▼
This appears to be an on-site role in Markham.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.
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