Dealer Relations Representative

Job Description

<h3><b>About the Role:</b></h3><p><b>Grade Level (for internal use):</b> 09</p><p>Part of automotiveMastermind’s success is attributed to our unique culture. The Dealer Relations Representative will embody this philosophy and act as the bridge between automotiveMastermind and our dealer partners. The Dealer Relations Representative is a Retention and Account Management position who builds strong relationships, solves problems and works closely with dealers to understand their needs. This role requires collaboration within the team and with different teams, attention to detail, professionalism and confidence in working directly with owners and upper management of our dealer partners.</p><p><b>A Successful Dealer Relations Representative Will:</b></p><ul><li>Be responsible for Virtual Support of our Incentive Advantage and Remote-Supported Products for a portfolio of dealerships throughout the United States.</li><li>Conduct monthly KDM Meeting to review ROI, marketing settings and discounts.</li><li>Execute launch planning, manage the product implementation, and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits.</li><li>Be the first point of contact for our Dealer Partners, handle issues and follow up on those that have been escalated.</li><li>Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships.</li><li>Have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality to train effectively and communicate appropriate usage.</li><li>Serve multiple markets and report into the Senior Director, Commercial Operations.</li><li>Participate in team meetings, best practices (playbooks) and overall skill development exercises.</li></ul><p><b>Who you are:</b></p><ul><li>2+ years professional experience working in sales or account management with background in automotive retail.</li><li>Significant experience working with CRM tools and are at ease with technology.</li><li>Think quickly on your feet and handle ambiguity.</li><li>Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.</li><li>Know how to establish rapport and develop meaningful relationships with your clients.</li><li>Negotiate effectively, finding the win-win solution to problems.</li><li>Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way.</li><li>Ability to perform as part of a larger team and work independently to schedule and prioritize your work.</li><li>Regularly assess your own performance and adapt your work to achieve better results.</li></ul><p><b>Where you will be:</b></p><p>This position is based in our London, ON office. We work a hybrid work schedule with a current minimum of two teamwide designated days in the office.</p><p><b>About automotiveMasterMind:</b></p><p>Founded in 2012, automotiveMasterMind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMasterMind is headquartered in New York City.</p><p><b>What we do:</b></p><p>Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.</p><p><b>What’s In It For You?</b></p><p><b>Our Purpose:</b> Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.</p><p><b>Our People:</b> We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.</p><p><b>Our Values:</b> Integrity, Discovery, Partnership</p><p><b>Benefits:</b></p><ul><li>Health & Wellness: Health care coverage designed for the mind and body.</li><li>Flexible Downtime: Generous time off helps keep you energized for your time on.</li><li>Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.</li><li>Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.</li><li>Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.</li><li>Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.</li></ul><p><b>Diversity, Equity, and Inclusion at S&P Global:</b> At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.</p><p><b>Equal Opportunity Employer:</b> S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.</p>
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