Dental Treatment Coordinator / Team Lead

Job Description

<h3>Job Description</h3><p>Job Description<p>About Us<p>We are a progressive, patient-focused dental clinic that values teamwork, efficiency, and excellent patient care. Our ideal candidate is already working as a <strong>Treatment Coordinator or Senior Administrator</strong> in a dental office and is ready to take on a <strong>team leadership role</strong> while still staying actively involved in front-line operations.</p><p>This is not just a management position — it’s a role for someone who enjoys <strong>working closely with patients, coordinating treatment plans, supporting the dental team, and leading by example.</strong></p>Key Responsibilities<ul><li><p>Present and explain treatment plans to patients, including insurance coverage and financing options.</p></li><li><p>Act as the primary point of contact for patient inquiries related to care and scheduling.</p></li><li><p>Support front desk operations: scheduling, confirmations, billing, and insurance submissions.</p></li><li><p>Mentor and support administrative team members, ensuring smooth daily operations.</p></li><li><p>Use <strong>Tracker software</strong> to manage patient records, treatment plans, and scheduling.</p></li><li><p>Monitor and improve case acceptance by guiding patients through treatment decisions.</p></li><li><p>Assist Dentists with workflow optimization and team coordination.</p></li></ul>Qualifications<ul><li><p><strong>Minimum 2–3 years of experience</strong> as a <strong>Treatment Coordinator, Senior Receptionist, or Lead Admin</strong> in a dental office.</p></li><li><p>Proficiency with <strong>Tracker dental software</strong> (mandatory).</p></li><li><p>Strong knowledge of dental billing, insurance claims, and ODA fee guide (IFHP, CDCP knowledge an asset).</p></li><li><p>Excellent communication and case presentation skills.</p></li><li><p>Proven ability to support and guide a team.</p></li><li><p>Positive, professional attitude with a focus on patient experience.</p></li></ul>How to Apply<p>If you are already excelling as a <strong>Treatment Coordinator or Senior Dental Administrator</strong> and are ready to step into a <strong>Team Lead role</strong>, we’d love to hear from you. Please submit your <strong>resume and cover letter</strong> via Indeed.</p></p></p>