Director, AI Business Solutions

Job Description

Director, AI Business Solutions – Softchoice

Position Overview
Leads the strategy, development, and advancement of solutions leveraging Microsoft’s AI Business Solutions— including Copilot and Collaboration. Drives transformation for customers, shapes methodologies, and ensures successful adoption and integration of Microsoft AI Business Solutions offerings. Collaborates cross‑functionally with Sales, Solutions, Marketing, and Engineering to deliver innovative solutions and business outcomes.

Impact You Will Have

• Drive modernization and secure transformation of customer workforces and workflows using Microsoft AI Business Solutions.


• Lead the development and execution of a comprehensive roadmap for AI adoption within our customer base.


• Transform customer experiences with personalized, intuitive AI interactions.


• Position the organization as a go‑to partner for Microsoft‑led innovation and transformation.

Strategy & Practice Leadership

• Develop and execute the strategy for Microsoft AI Business Solutions, aligning with organizational goals and market trends.


• Lead the team through the creation and execution of offerings and enablement plans for AI Business Solutions.


• Account for the financial performance, growth strategy, and operational excellence of the AI Business Solutions practice.


• Oversee continuous improvement programs to empower users and maintain engagement.


• Bring thought leadership on industry trends and advancements to continuously improve offerings.

Solution Development & Innovation

• Coordinate the development, documentation, and improvement of methodologies and best practices for Microsoft AI Business Solutions.


• Support the creation and evolution of solution offerings, acting as “Customer Zero” for new technologies.


• Provide technical leadership for strategic opportunities.


• Ensure consistency and quality across all initiatives, collaborating with architects, engineers, and product managers.

Team Leadership & Enablement

• Manage a team of professionals, setting priorities and overseeing workstreams.


• Foster a culture of learning, innovation, and inclusion.


• Conduct personal development planning for team members, supporting career growth and alignment to organizational goals.


• Champion internal enablement and cross‑functional collaboration.

Customer & Partner Engagement

• Build and nurture relationships with key customers and partners, acting as a trusted advisor for their AI transformation journeys.


• Collaborate with Microsoft and partner organizations to co‑create solutions and drive joint success.

Compliance, Governance & Risk Management

• Ensure compliance with Microsoft partnership obligations and manage risk where appropriate.

What You’ll Bring To The Table

• At least 10 years’ experience in technology professional services, with a focus on Microsoft AI Business Solutions (Copilot, Collaboration).


• Experience working with the Microsoft Partner ecosystem for co‑selling and joint GTM efforts.


• Proven experience coaching and developing direct reports and managing diverse teams.


• Strong understanding of cloud and data best practices, including governance, architecture, and operations.


• Demonstrated ability to lead cross‑functional collaboration and drive performance.


• Exceptional communication, presentation, and stakeholder management skills.


• Ability to analyze and interpret data to drive decision‑making.


• Bachelor’s degree in a related field; advanced degree preferred.

Travel Requirements

There is an expectation of up to 25% travel in this role.

Why You’ll Love Working Here

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation.


• High‑Performing Culture: Dedicated to achieving our goals and committed to success for our customers and each other.


• Flexibility: Plan your workdays in a way that suits you best.


• Award‑Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years.


• Inclusive Culture: Committed to an inclusive culture where every team member can be their authentic self.


• Competitive Benefits: Perks that start on day one.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com.

Job Details

• Job Requisition ID: 7091


• Seniority level: Associate


• Employment type: Full‑time


• Job function: Engineering and Information Technology


• Industries: IT Services and IT Consulting