Foxys Consultoria e Serviços em Informática Ltda
Job Description
Job Description
We are looking for an experienced and customer-oriented Deskside Technician – End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site.
The ideal candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance across desktops, laptops, printers, and mobile devices. You will work on a wide range of tasks where analytical skills and technical judgment are essential. This position requires effective communication and coordination between departments, users, and support teams.
Key Responsibilities:
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Provide onsite technical support to authorized users and meet service level agreements (SLAs).
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Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
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Perform proactive and reactive troubleshooting to identify and prevent recurring issues.
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Assist users in connecting to the corporate LAN/WAN, printers, file services, and other network resources.
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Support and maintain mobile devices and computing platforms.
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Install, upgrade, and repair desktop/laptop hardware and associated peripherals.
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Perform break/fix services for both software and non-warranty hardware.
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Provide network support for printer/scanner configuration and TCP/IP setup.
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Deliver warranty and break/fix support for networked printers and scanners.
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Offer VIP support for devices such as workstations, mobile equipment, docking stations, displays, and video systems.
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Configure and manage printer queues, installations, and changes according to request and SLA guidelines.
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Track and manage service tickets using internal ticketing/problem management systems.
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Communicate technical concepts clearly to both technical and non-technical audiences.
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Collaborate closely with internal departments (Sales, Operations, Branch Offices) for updates and alignment
Requirements
Requirements
- Qualifications & Experience:
- Strong knowledge of imaging tools (Ghost, MDT)
- Familiarity with data backup and recovery tools (e.g., USMT)
- Hands-on experience with Windows 7/10 installation, upgrade, and migration
- Experience in deploying Windows in enterprise environments
- Proficiency in configuring applications, network connectivity, and mobile computing
- Experience in monitoring and maintaining Windows-based systems
- Knowledge of backup and recovery options
- Schedule:
- 8-hour shift (Monday to Friday)
- Onsite presence required
- Preferred Experience:
- End-User Computing (EUC): 3–5 years
- Windows OS (7/10): 3–5 years
Work Location: In person
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3–5 years of experience in deskside support or a similar EUC support