FSO Tech

Job Description

<p><strong>Role: FSO tech </strong></p><p><strong>Location: Toronto, ON</strong></p><p><strong>Contract </strong></p><p><br></p><p>DSS, win 10/11, powershell, macOS, ITSM</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on, in-person technical support to end-users for hardware, software, and network-related issues.</p><p>• Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.</p><p>• Diagnose and resolve operating system issues (Windows, macOS), software applications, and network connectivity problems.</p><p>• Perform hardware upgrades, repairs, and replacements as needed.</p><p>• Manage user accounts, permissions, and access rights in Active Directory/O365 and other identity management systems.</p><p>• Assist with the deployment and migration of new hardware and software.</p><p>• Document technical issues, resolutions, and procedures in a timely and accurate manner.</p><p>• Provide training and guidance to users on IT best practices and new technologies.</p><p>• Collaborate with remote IT teams and external vendors to escalate and resolve complex issues.</p><p>• Maintain IT asset inventory and ensure accurate tracking of equipment.</p><p>• Participate in IT projects as required, including system upgrades, rollouts, and office moves.</p><p>• Ensure adherence to IT security policies and procedures.</p><p>• Respond to and resolve IT service requests and incidents within defined SLAs.</p><p>• Proactively identify and address potential IT issues to minimize downtime.</p><p><br></p><p>Qualifications:</p><p>• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</p><p>• 3-5 years (or more) of experience in a desk side support or IT support role.</p><p>• Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite (Microsoft 365).</p><p>• Experience with macOS operating systems is a plus.</p><p>• Familiarity with network fundamentals (TCP/IP, DNS, DHCP) and basic network troubleshooting.</p><p>• Hands-on experience with hardware installation, configuration, and repair (desktops, laptops, printers, etc.).</p><p>• Experience with Active Directory user and group management.</p><p>• Knowledge of IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).</p><p>• Excellent communication (written and verbal) and interpersonal skills.</p><p>• Strong problem-solving and analytical abilities.</p><p>• Ability to work independently and as part of a team in a fast-paced environment.</p><p>• Customer-centric approach with a strong commitment to service excellence.</p><p>• Ability to lift and move computer equipment as needed.</p><p><br></p><p>Preferred Qualifications (Nice to Have):</p><p>• Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional - MCP).</p><p>• Experience with mobile device management (MDM) solutions.</p><p>• Familiarity with cloud-based productivity suites (e.g., Google Workspace).</p><p>• Basic scripting knowledge (e.g., PowerShell)</p><p></p>