Growth Ops Manager

Job Description

Ready to make a real impact on global health and wellness care? Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. Founded by practitioners in 2016, we're now the leading EHR and practice management platform in the wellness industry, trusted by tens of thousands of practitioners across 70+ countries. In 2023, we expanded our whole-practice care offering through the acquisition of That Clean Life, bringing nutrition planning into our platform.

We're a remote-first team headquartered in Toronto, made up of curious, driven, and empathetic people building tools that help practitioners create sustainable, independent practices; and do the most meaningful work of their careers. While most of our work happens remotely, we come together regularly for off-sites and team events to stay connected and build together.

About the Role

We're seeking a Growth Ops Manager with strong Performance Marketing ops expertise to build the analytical and operational foundation for our acquisition engine—Performance Marketing, Product Marketing, and Sales—optimizing for activation and retention quality, not just volume. This role requires expertise in multi-channel attribution, marketing analytics, and campaign operations, with the opportunity to build sales CRM infrastructure and pipeline operations from the ground up.

This is a perfect role for someone who loves turning complex marketing and sales data into insights, building attribution models that actually work, and creating scalable operational systems for growth teams.

What You'll Do

Growth Analytics & Attribution

• Partner with the data team to design multi-channel attribution frameworks; implement these frameworks, providing clear ROI visibility across paid, organic, and outbound channels


• Own measurement and reporting of key growth metrics: MQLs, SQLs, pipeline velocity, ROAS, CAC, LTV, conversion rates, channel performance


• Build dashboards in Sigma answering the questions Performance Marketing, Product Marketing, and Sales ask daily


• Conduct funnel analyses incorporating downstream metrics (trial-to-paid, LTV, activation) to optimize channels based on retained, high-value customers—not just trial volume


• Create cohort analyses showing which acquisition sources produce customers who stick around and expand


• Design A/B testing frameworks and provide statistical analysis on experiments


• Leverage AI agents to accelerate model development and pattern exploration; validate and refine outputs

Sales & Marketing Operations

• Configure and optimize Hubspot CRM for our outbound sales motion


• Build sales pipeline dashboards with forecasting and rep performance tracking


• Implement and optimize lead scoring, routing, and assignment workflows; define MQL/SQL definitions and sales handoffs


• Build operational frameworks enabling Performance Marketing campaign execution and tracking


• Build and maintain customer data signals (conversion values, audience segments, lookalike audiences) feeding into advertising platforms to optimize algorithmic bidding


• Own tagging frameworks ensuring clean, consistent data capture across all channels


• Evaluate, implement, and optimize Growth tools (Hubspot, advertising platforms, analytics tools)


• Partner with Customer Lifecycle Ops Manager on UTM taxonomy and acquisition-to-customer handoffs

Who You Are

Experience & Skills:

• 4-6+ years in Marketing Operations, Demand Gen Ops, Growth Ops, or Marketing Analytics within B2B SaaS


• Proficient SQL skills for funnel analysis, campaign analysis, and data exploration—you're self-sufficient for most analytical needs


• Strong BI/data visualization (Sigma, Looker, Tableau)—you build dashboards people actually use


• Hands-on experience with Hubspot (or similar CRM) for both marketing automation and sales operations


• Experience building or implementing attribution models and optimizing marketing channel performance


• Deep understanding of acquisition metrics (MQL, SQL, CAC, LTV, pipeline velocity) and activation metrics (TTV, feature adoption)


• AI-comfortable: You see AI as leverage for routine analysis and exploration; know when to validate versus trust


• Experience with advertising platforms (Google Ads, LinkedIn, Meta) and web analytics

Who Thrives

• You're a doer AND a thinker—when you identify broken lead routing, you design better logic AND implement it in Hubspot


• You're deeply curious about how customers find us, what makes them convert, and how to optimize every step


• You won't accept 'the data says X' without understanding why. When something looks odd, you investigate until it makes sense


• You love building infrastructure—you get excited when someone says "we don't have visibility into X yet"


• You're AI-forward—you embrace AI as leverage, not a threat

Key Working Relationships

• Head of Revenue Operations: you partner on cross-functional revenue operations initiatives and Growth strategy


• Data team: you partner on data pipeline needs and technical implementation for Growth analytics


• Director of Performance Marketing: you provide attribution analytics, channel performance insights, and budget optimization recommendations. You build the operational infrastructure (tracking, audiences, workflows) they need


• Director of Product Marketing: you provide product launch analytics, feature adoption tracking, and positioning effectiveness insights


• Director of Sales: you're their operations and analytics partner—pipeline visibility, forecasting tools, CRM infrastructure, and performance analytics


• Customer Lifecycle Ops Manager: you coordinate on acquisition-to-customer handoffs, UTM taxonomy, and seamless data flow from trial signup to onboarding

Why Join Practice Better

• Build from the Ground Up: Establish operational and analytical infrastructure shaping how we operate for years


• High Impact: Your attribution models and operational systems directly enable efficient, scalable customer acquisition and revenue growth


• Growth Stage Opportunity: We're growing with ambitious plans. Your work scales with us


• AI-Forward Culture: Access to internal AI agents amplifying your effectiveness in an environment embracing cutting-edge technology


• Analytical + Operational Ownership: You won't just analyze—you'll build. You won't just recommend—you'll implement


• Meaningful Mission: Empower health and wellness practitioners to build independent practices and transform lives

Compensation & Benefits

We benchmark compensation against similar-stage, high-growth SaaS companies in both Canada and the United States and review our salary bands regularly. Anticipated Base Salary Range: $105,000 - $115,000/year. Final offers are determined by experience, demonstrated skills, and location. We take a holistic approach to compensation, combining salary, bonus, equity, benefits, and flexibility.

What We Offer

• Comprehensive Benefits: Health, dental, and vision coverage from day 1, RRSP/401k matching, generous paid parental leave, and annual learning stipends


• Remote-First, Connected Culture: Remote-first model with optional Toronto office access. Regular off-sites and team gatherings across North America


• Wellness and Growth:
  
  
  
  • Unlimited vacation with real support for taking time off
  
  
  • Company RRSP/401k program with employer matching
  
  
  • $750 annual Health & Wellness Allowance
  
  
  • $1,000 annual Learning & Development Allowance
  
  
  • $500 annual Home Office Allowance
  
  
  • Sprout Family: support for family-building journeys
  
  
  • Inkblot: confidential mental health support
  
  
  • Company-wide holiday closure in December
  
  
  • Regular virtual events and team socials
  
  
  
  

Our Commitment to Diversity, Equity & Belonging

We know innovation happens when diverse perspectives come together. Practice Better is committed to fostering an inclusive environment where every team member feels valued, supported, and empowered to contribute their best. If you do not meet every requirement listed above, we still encourage you to apply. We are committed to building a workplace where everyone can do the best work of their careers. Accommodations are available throughout the interview process upon request.

Ready to Apply?

If this sounds like your next step, we would love to hear from you. Apply now to shape the future of health and wellness for practitioners, their clients, and communities worldwide.

Official Recruitment Notice & AI at Practice Better: All applications are reviewed directly by Practice Better's internal Talent Acquisition team. Legitimate communication from our hiring team will only come from email addresses ending in @practicebetter.io or @greenhouse.com. Practice Better will never ask for payment, banking details, or personal financial information during the recruitment process. If you receive suspicious communication, please contact careers@practicebetter.io to verify its legitimacy. We use AI thoughtfully to support repetitive tasks in recruitment but all hiring decisions are made by real people using structured practices.