Head of 437’s In-House Creative Agency

Job Description

437: Head of 437's In-House Creative Agency

Job Type: Full-Time

Location: Hybrid - Toronto Office

About the Role

We’re looking for a candidate to help launch, lead, and run the 437 In-House Creative Agency. This person will be responsible for setting up the agency’s day-to-day operations while overseeing the production of elevated photo and video content that supports product launches, campaigns, and ongoing brand needs.

This is a hands-on role that blends creative production, project management, and cross-functional collaboration. You’ll play a key role in defining how the in-house agency operates, while ensuring the work coming out of it consistently reflects the 437 aesthetic.

Responsibilities

Content Leadership & Studio Ownership

• Own all visual content produced by the 437 In-House Creative Agency across paid, organic, and owned channels
• Lead and manage the Creative team, including the Brand Designer, Creative + Social Lead, and editors, ensuring clarity on priorities, timelines, and outputs
• Oversee all content that feeds into Instagram ads, TikTok, Pinterest, YouTube, email campaigns, and web
• Act as the operational lead of the in-house agency, ensuring content is delivered on time, on brief, and at a consistently high creative standard

Creative Execution & Brand Collaboration

• Collaborate closely with the Creative + Social Lead on creative vision, storytelling, and brand expression
• Translate creative direction and strategy into executable content plans and production workflows
• Ensure all visual content aligns with 437’s brand identity, creative standards, and aesthetic
• Maintain a strong understanding of what performs across platforms while protecting brand integrity

Content Strategy & Platform Execution

• Implement and evolve the visual content strategy across all platforms
• Build and manage content plans and posting schedules across Instagram, TikTok, Pinterest, & YouTube
• Post and publish content across platforms as needed, ensuring consistency in cadence and execution
• Monitor performance and feedback loops to continuously refine content strategy and output

Production & Operations

• Lead all aspects of content production, including shoots, filming, editing workflows, and asset delivery
• Operate behind the camera, overseeing execution rather than serving as on-camera talent
• Manage production logistics, timelines, and deliverables across multiple content streams
• Ensure final assets are organized, labeled, and accessible for cross-functional use

Performance & Accountability

• Be accountable for the performance and effectiveness of all visual content produced by the 437 In-House Agency
• Own creative outcomes across channels, including but not limited to social media performance, paid media performance, campaign results, and brand perception
• Partner with Marketing and Growth teams to understand performance data and translate insights into creative improvements
• Ensure content is not only on-brand and well executed, but also driving measurable results
• Continuously assess what is and isn’t working across platforms and evolve creative strategy accordingly

Process & Scale

• Establish and refine in-house processes, workflows, and standards as the agency grows
• Create systems that allow content production to scale efficiently across platforms and campaigns
• Identify opportunities to improve speed, quality, and creative output over time

Qualifications

• Minimum 6 years of experience at an agency or similar role
• Experience with brand-forward and social-forward accounts
• You're a self-stater with experience in creative production, studio management, or content operations.
• You’re highly organized and comfortable managing multiple projects at once
• You have a strong eye for creative and understand what makes content feel elevated and on-brand
• You’re collaborative, proactive, and calm under pressure
• You’re excited to work at a growing startup and thrive in a flexible, collaborative environment where roles evolve as the company and market change.

Nice to Have

• Experience in fashion, activewear, or consumer brands
• Experience managing both photo and video production
• Experience managing a team/leadership experience
• Familiarity with content needs across e-commerce and social platforms

Why You’ll Love Working Here

• 4-day workweek year-round
• Education advancement fund to support your continued learning and growth
• Competitive benefits, with premiums covered by 437
• Exclusive 437 staff discounts and product perks

To apply please send your resume and/or CV to catherine@shop437.com. Applications sent through Linkedin will not be accepted.

Applications close January 30th at 11:59pm.