Head of Implementation, Canada (JOB ID 002561)

Job Description

<p><strong>Our client is investing in its Small Business Services (SBS) organization, and this Head of Implementation is a key leader in that growth. This person will lead technical and administrative teams to drive operational excellence and scale processes to deliver consistent, high-quality client experiences. Partnering closely with Sales, this person will influence pricing, implementation strategy, and client adoption for all of their Canadian small business clients. This is a huge opportunity to be in a high-impact leadership position and help shape the future of SBS implementation across our client's Canadian market!</strong></p><p><br></p><p><strong><u>REQUIREMENTS:</u></strong></p><ul><li>10+ years of experience in systems implementation or professional services within enterprise-level environments.</li><li>4+ years of management experience leading large professional teams (25+), with a proven record of building high-performing teams, developing talent, and succession planning.</li><li>Extensive experience managing departmental budgets, financial forecasts, and resource planning to drive operational efficiency and achieve business objectives.</li><li>Proven ability to partner with sales and client teams to influence business decisions, drive adoption, and deliver exceptional client satisfaction at scale.</li><li>Deep expertise in complex, technical systems environments and implementation methodologies, with a strong track record in process improvement, operational excellence, and leading initiatives that enhance client service and implementation delivery.</li><li>Executive-level communication and presentation skills, with the ability to leverage strategic thinking and problem-solving to drive impactful business decisions.</li><li>Must be bilingual - able to speak proficient English and French.</li><li>Bachelor's Degree.</li></ul><p><br></p><p><strong><u>PREFERRED SKILLS:</u></strong></p><ul><li>Previous experience working in the FinTech or HCM industry.</li></ul><p><strong> </strong></p><p><strong><u>RESPONSIBILITITES:</u></strong></p><ul><li>Lead the Implementation team, ensuring projects are delivered on time, within scope, and on budget.</li><li>Drive productivity, monitor billable hours, and achieve departmental objectives.</li><li>Partner with Sales to influence client decisions, present implementation strategies, and provide accurate project estimates.</li><li>Collaborate with Finance and Sales on pricing proposals that maximize client value and company performance.</li><li>Ensure smooth account transitions from Implementation to Client Service and Operations teams.</li><li>Build and mentor a high-performing team of 25+ professionals, focusing on development, retention, and succession planning.</li><li>Oversee client training programs, ensuring timely, high-quality delivery of products and services.</li><li>Lead process improvement initiatives and act as a strategic liaison across the organization.</li></ul><p></p>