HVAC Dispatcher / Administrative Assistant

Job Description

<h3>Job Description</h3><p>Job Description<p><p><em>If it&#39;s not done well, it&#39;s not Welldone!</em></p><p><strong>Join our growing team at Welldone Mechanical Services, Saskatoon SK.</strong></p><p><strong>We have an immediate opening for an HVAC Dispatcher / Administrative Assistant to join our dynamic team! This position is pivotal in our office, providing exceptional customer service and support to our technicians and customers.</strong></p><p>Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC service in Saskatoon since 1995. We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.</p><p><strong>POSITION:</strong> HVAC Dispatcher / Administrative Assistant</p><p><strong>PAY:</strong> $24.00 to $29.00 per hour, depending on experience</p><p><strong>WORK HOURS:</strong> Monday through Friday, 7:30am - 4:30pm</p><p><strong>LOCATION:</strong> Saskatoon, SK</p><p><strong>WHAT WE HAVE TO OFFER:</strong></p><ul><li>Locally owned and operated</li><li>Stability and growth with year-round work</li><li>Opportunities for professional development and growth</li><li>Positive and collaborative team environment</li><li>Team events</li><li>SNACKS in the breakroom</li><li>Positive culture motivated by continuous improvement</li><li>High standard of professionalism in "who we are and what we do"</li></ul><p><strong>BENEFITS:</strong></p><ul><li>Medical and Dental insurance; 100% paid premiums by employer</li><li>Life insurance</li><li>Critical illness insurance</li><li>Paid vacation</li><li>11 paid holidays</li><li>RRSP with company match program</li></ul><p><strong>WHAT YOU WILL BE DOING:</strong></p><ul><li>First point of contact for our customers</li><li>Answering incoming calls and making outbound calls</li><li>Enhance each customer&#39;s experience, ensuring their day is positively impacted</li><li>Liaison between our customers and service technicians and ensuring accurate and timely communication</li><li>Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers</li><li>Respond to incoming customer inquiries via telephone and emails in a timely manner</li><li>Scheduling service and maintenance appointments</li><li>Prioritizing incoming service requests and dispatching technicians</li><li>Checking timesheets</li><li>Purchaser orders</li><li>Checking GPS for location and best routes</li><li>Provide general administrative and clerical support</li></ul><p><strong>QUALIFICATIONS / SKILLS:</strong></p><ul><li>Desire to support and be part of a great team!</li><li>2 + years of customer service, scheduling, coordinating, project coordinating or similar experience</li><li>Excellent communication and interpersonal skills</li><li>Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities</li><li>Proficient in using multiline phones, text messaging and email</li><li>Able to type 40+ WPM</li><li>Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps</li></ul><p>We are an Equal Opportunity Employer and value:</p><p><strong>Humility:</strong> Actively pursues learning and improvement, values input from others and demonstrates openness to acknowledging and learning from mistakes.</p><p><strong>Coachability:</strong> Possesses a keen desire and capability to acquire new knowledge and skills.</p><p><strong>Caring:</strong> Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.</p></p></p>