Amilia
Who we are: Amilia is more than just a tech company – we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!
What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.
How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.
Why we do what we do: We’re not just here to sell software – we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.
What can you expect:
As an Implementation Consultant, you will be responsible for onboarding new clients in the SMB sector onto our platform. You’ll lead the entire implementation process, including conducting business process analysis, building customized onboarding plans, and facilitating both onsite and virtual training sessions. For larger-scale implementations, you may collaborate with our Project Management team to ensure a smooth rollout. Your focus will be on ensuring client satisfaction and a seamless transition to our platform.
You will be responsible for:
New Client Onboardings
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Act as the primary point of contact for new clients during onboarding, providing email and phone support.
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Build and execute implementation training plans, including process adjustments and tailored system configuration.
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Advise on best practices to ensure a smooth go-live and facilitate change management by promoting user adoption and managing resistance risks.
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Coordinate data migration between clients and internal teams, including Excel data manipulation.
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Track project progress and health within RocketLane and provide project status updates to the Professional Services team and Customer Success Managers (CSMs).
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Manage project plans, milestones, stakeholder mapping, and all project-related communications.
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Conduct virtual and on-site training sessions for clients, ensuring timely account activation and proper handoffs to the Customer Support and CSM teams.
Best Practices, Adoption, and Client Satisfaction
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Assist in developing the Amilia e-Learning program and implementing client-facing reporting templates.
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Apply continuous improvement methodologies to enhance implementation processes.
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Ensure high client satisfaction at go-live, identifying opportunities for product improvement and collaborating with CSM, Sales, and Product teams.