Inside Sales / Customer Support Specialist

Job Description

<h3>Job Description</h3><p>Job Description<p>Magnum’s Aluminum Truck Accessories division is looking for an Inside Sales / Customer Support Specialist to join their team.  Reporting to the T/A Sales & Marketing Manager, the Inside Sales / Customer Support Specialist will be responsible for managing inbound and outbound sales inquiries, supporting customers with product or service-related questions, and ensuring seamless customer experience.<br><br><b><i>Core Job Duties / Responsibilities:</i></b><ul><li>Direct point of contact for customer service-related inquiries via phone, and emails </li><li>Accept, respond to, and enter customer orders by inputting customer order information into ERP system </li><li>Respond to customer requests via phone calls and emails for pricing, availability, order tracking detail and information of products </li><li>Manage and resolve customer complaints in a timely and professional manner </li><li>Utilize various functions within the ERP system, such as creation of work orders, placement of orders, order promising, etc. </li><li>Assist sales team in meeting sales targets and established sales quotas</li><li>Monitor several reports such as Orders on Hold, RMA and Orders entered reports to ensure timely resolution of issues or handling delays</li><li>Maintain quotes provided by this position in CRM program and follow up on such quotes by expected due dates </li><li>Other duties as assigned </li></ul><br /><b><i>Additional skills:</i></b><ul><li>Proficiency in speaking, reading, and writing English.</li><li>Excellent communication and problem-solving skills</li><li>Energetic and positive professional attitude.</li><li>Excellent stress management.</li><li>Ability to multitask in a fast-paced environment</li><li>Strong organizational and teamwork abilities</li><li>Product knowledge is an asset.</li><li>Proficient with Microsoft Office Suite and CRM software</li></ul><p>Powered by JazzHR</p><p>o4locmg7FX</p></p></p>