IT Operations Specialist - Portfolio /Service Manager

Job Description

<p><h3>Overview</h3>
<p>IT Operations Specialist - Portfolio /Service Manager role at TD. Portfolio Manager - IT Operations Specialist (Cloud / Data / Finance / Resource) Level 10 - Individual Contributor. Location: Toronto, Ontario, Canada. Schedule: 37.5 hours/week.</p>
<h3>Responsibilities</h3>
<ul>
<li>Reporting to Senior Leadership within TD Data Operations and Support – Drive key deliverables towards secure, faster and efficient data services/products with key Responsibilities.</li>
<li>Support coordinating the large IT Support and Operations portfolio; Manage the overall operational health and performance of IT Operations portfolios, with a strong emphasis on Cloud (Azure) and Data/AI initiatives.</li>
<li>Performance Monitoring & Reporting: Develop, collect, and analyze operational metrics. Create compelling presentations, reports, and dashboards to summarize portfolio status, performance, and key insights for leadership and stakeholders.</li>
<li>Cross-functional Coordination: Collaborate closely with managers and peer teams to ensure seamless execution, alignment on priorities, and effective resolution of operational challenges across portfolios.</li>
<li>Leadership Alignment: Lead and facilitate operational huddles, ensuring clear agendas, actionable outcomes, and effective communication.</li>
<li>IT Support And Incident Oversight: Take ownership of major incident management processes, coordinating response efforts, communication, and post-incident reviews to minimize impact and prevent recurrence.</li>
<li>Strategic Reporting & Dashboards: Facilitate, design, build, and maintain comprehensive reports and dashboards that provide real-time visibility into operational metrics, trends, and KPIs.</li>
<li>ITSM & Product Lifecycle Management: Apply strong knowledge of IT Service Management (ITSM) principles and product lifecycle management best practices to optimize service delivery and operational processes.</li>
<li>Continuous Improvement: Identify opportunities for process improvement and automation within IT operations, leveraging data and technology to enhance efficiency and reliability.</li>
</ul>
<h3>Required Qualifications</h3>
<ul>
<li>Experience: 10+ years of experience in IT operations, portfolio management, or a similar role with significant exposure to cloud environments, data/insights management for effective executive leadership support.</li>
<li>Technical Acumen: Demonstrated expertise with Microsoft Azure services and cloud operations. Strong understanding of data concepts, including data pipelines, data warehousing, and data analytics. Familiarity with AI/ML concepts and their operational implications is a significant asset.</li>
<li>Operational Excellence: Problem solving mindset with proven track record of managing operational metrics, developing performance reports, and presenting complex information clearly. Incident Management experience with major incidents, coordination, communication, and root cause analysis. ITSM & Product Lifecycle: In-depth knowledge of ITSM frameworks (e.g., ITIL) and experience applying product lifecycle management principles to IT services.</li>
<li>Communication & Leadership: Exceptional communication, interpersonal, and presentation skills. Ability to lead meetings, influence stakeholders, and work effectively across diverse teams.</li>
<li>Analytical Skills: Strong analytical abilities with ability to translate data into actionable insights. Experience with reporting and dashboarding tools (e.g., Power BI, Tableau), project management software, and ITSM platforms.</li>
<li>Education: Bachelor’s degree in Computer Science, Mathematics/Statistics/Information Technology, Engineering, or related field. Industry certifications around ITIL/COBIT/SixSigma / Azure would be an asset.</li>
</ul>
<h3>About TD</h3>
<p>La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord par le nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues collaborent pour soutenir la Banque, ses clients et les économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.</p>
<p>Notre programme de rémunération globale reflète les investissements faits pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. Cela inclut le salaire de base, la rémunération variable et d’autres régimes clés, ainsi que des avantages sociaux, des régimes d’épargne et de retraite, des congés payés, et des opportunités de développement de carrière et de reconnaissance. En savoir plus.</p>
<p>Nous encourageons les candidats à poser des questions sur la rémunération et à discuter avec le recruteur pour obtenir des détails plus précis sur le poste.</p>
<h3>Informations additionnelles</h3>
<p>Nous sommes ravis que vous envisagiez une carrière à la TD. Nous proposons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel. Des programmes de mentorat et une plateforme d’apprentissage en ligne seront disponibles pour aider à ouvrir de nouvelles portes. Nous offrirons des séances d’intégration et de formation lors de l’arrivée dans le poste. Des aspects tels que l’accessibilité et l’adaptation du processus d’entrevue sont pris en compte.</p>
<p>Exigences linguistiques (Québec seulement): Sans objet.</p>
<h3>Seniority level</h3>
<ul>
<li>Mid-Senior level</li>
</ul>
<h3>Employment type</h3>
<ul>
<li>Full-time</li>
</ul>
<h3>Job function</h3>
<ul>
<li>Information Technology</li>
<li>Industries: Banking</li>
</ul>
<p>Referrals increase your chances of interviewing at TD by 2x. Get notified about new Information Technology Operations Specialist jobs in Toronto, Ontario, Canada.</p></p>
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