i24 Solutions de gestion d’appels
Join a dynamic team where technology is at the heart of our operations.
Are you bilingual (English/French), curious, and have a solid foundation in IT? Do you enjoy learning, solving problems, and getting involved in various aspects of tech support?
We’re looking for a
motivated IT Coordinator
who wants to grow into the role. You don’t need to have every skill from the start — we’re primarily looking for someone who is eager to learn and develop within the IT environment.
Rather than a seasoned expert, we’re looking for someone capable, versatile, and driven to expand their knowledge — all supported by a collaborative and encouraging environment.
The offered salary reflects this openness to candidates with varying levels of experience.
Technical Responsibilities (Ideally Targeted, but Open to Learning)
Below is a profile of the responsibilities we hope to entrust to the person who will join our team. This is not a rigid checklist — if you have a solid technical foundation and a desire to learn, we’re ready to train and support you in developing these skills.
SQL Programming
Develop, maintain, and optimize SQL queries and scripts
Manage databases with a focus on integrity and security
Python Programming
Create and maintain Python scripts for CRM integration and automation
Troubleshoot issues and collaborate with users to improve functionality
Device Management via Microsoft Intune
Configure, monitor, and manage devices remotely
Ensure device compliance and security
API Integrations
Work with various partner systems through APIs
Versatility with different APIs is considered an asset
General Responsibilities (Developed Gradually Based on Profile)
Systems Administration
Manage servers, networks, and infrastructure in a hybrid environment
Perform updates, backups, and security checks
User Support
Provide bilingual technical support (hardware and software)
Train users and produce documentation
Project Management
Plan and deliver IT projects
Coordinate with vendors and partners
IT On-Call Rotation
Participate in an on-call rotation (approximately every other month)
Respond quickly to critical issues (not related to a single user)
Key Skills (Already Acquired or To Be Developed with Us)
Clear Communication (FR/EN)
Present technical information in an understandable way
Collaborate effectively across departments
Organization
Maintain up-to-date records of IT assets, licenses, and documentation
Manage time and priorities efficiently
Autonomy
Take initiative and solve problems proactively
Stay informed about current technology trends