JD Sports Canada
Department:
People & Culture Reports to:
L&D Manager
Location:
Remote with in-store support;
travel required
Job Purpose / Summary
As a Learning and Development Specialist at JD Sports Canada, you are responsible for shaping the employee journey—from onboarding to ongoing development. You build, manage, and implement impactful learning resources that equip our teams to deliver excellence on the sales floor and behind the scenes. This role partners closely with key retail and corporate teams to support employee growth, drive performance, and ensure consistent brand training across the country.
Key Responsibilities
Manage and continuously improve onboarding programs for all new retail employees.
Design, create, and distribute foundational training tools, guides, and resources.
Collaborate with cross-functional teams (Procurement, Property, HR, Recruitment, Store Operations, etc.) to align training initiatives with business needs.
Partner with retail leadership to identify skill gaps and learning opportunities for current employees.
Support New Store Openings (NSOs), including onboarding coordination and training program execution for full new hire teams.
Facilitate learning experiences through digital platforms, in-person sessions, and hands-on training.
Support leadership development by creating tools for succession planning and ongoing coaching.
Track training participation and effectiveness using KPIs and feedback surveys.
Ensure learning tools and communications are updated, brand-aligned, and accessible.
Provide on-the-ground retail leadership support and store visits to coach and deliver training directly.
Assist with the rollout of e-learning modules or LMS integrations.
Key Projects
Onboarding program development and optimization
Foundational training material for all store-level roles
NSO training and onboarding programs
Development of leadership support tools (e.G., 30/60/90 plans, 1-on-1 templates)
Roles Supported
Store Managers
Assistant Managers
Back of House Managers & Coordinators
Visual Managers
Supervisors & Associates (Sales Floor and BOH)
Tools & Platforms
Google Workspace (Docs, Sheets, Slides, Forms, etc.)
Microsoft (Word, Excel, Powerpoint etc.)
Adobe (InDesign, Acrobat)
Dayforce
Canva (or other content creation tools)
Learning Management System (Articulate)
Skills and Competencies
Soft Skills
Strong communication and interpersonal skills
Organizational and time management excellence
Problem-solving and adaptability
Ability to build relationships across functions and levels
Confidence in facilitation and public speaking
Attention to detail and a proactive mindset
Collaborative team player with a growth mindset
Technical Skills
Proficiency in Google Suite, Microsoft and Adobe
Comfort with digital tools, learning platforms, and communication systems
Work Environment
Remote-based with scheduled in-store support days
National travel required, including store visits and New Store Openings
KPIs / Success Measures
New hire turnover rate (30/60/90 day)
Onboarding program satisfaction and feedback scores
Completion rates for training modules or SOP delivery
Timeliness of project completion (e.G., NSO readiness)
Reduction in knowledge gaps (measured via manager feedback or assessments)