Manager, Operational Excellence

Job Description

<p>About Us:<br><br>Founded in 2020, FIKA's origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto's Union Station and Distillery District. The FIKA Company is the home of 10 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.</p><p>Summary</p><p>The Manager, Operational Excellence will focus on identifying areas of the business where improvements can be made to increase efficiency, reduce costs, and improve overall performance. They will work closely with you and other members of the senior leadership team to implement new processes, systems, and procedures that will help the business run more smoothly and effectively.</p><p>The Manager, Operational Excellence ensures proper support is provided across all areas of the business and internally to cross-functional teams. In addition, this role includes assisting with budget management, retail reporting and overseeing/supporting retail initiatives to drive revenue growth, optimize expenses, increase productivity, elevate the guest experience, and execute flawlessly.</p><p>The Manager, Operational Excellence, is also required to communicate and initiate the implementation of innovative programs and processes to store level management and employees and ensure that rules and regulations are observed by all employees.</p><p>Job Duties</p><ul><li>Monitor the daily operations activities for operations.</li><li>Collaborate with Learning & Development to establish and implement employee training programs and ensure that all staff are knowledgeable about company policies and procedures.</li><li>Develop, implement, and maintain standard operating procedures across all stores to ensure operational consistency and efficiency</li><li>Work closely with operations management to train employees on new procedures and ensure compliance with established protocols.</li><li>Review monthly budgets for operational expenses, such as labor and supplies to ensure that costs are in line with company goals.</li><li>Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment to ensure progress is being made, and that corrective action is taken if necessary.</li><li>Lead continuous improvement initiatives to streamline operations and reduce costs.</li><li>Meet regularly with department heads/business unit leaders to facilitate resolution of issues/problems.</li><li>Manage morale by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers.</li><li>Assist leaders with audit activities and consolidate information for review by SR. Leadership</li><li>Lead cross-functional teams to address operational challenges and implement solutions that improve efficiency and profitability.</li><li>Participate in planning and lead execution of projects related to operational support</li><li>Maintain knowledge and understanding of industry trends, emerging technologies, and best practices related to operational support.</li><li>Develop and maintain relationships with third-party service providers and vendors who provide support services to the organization.</li><li>Monitor, analyze and report on industry trends.</li><li>Monitor and assist with uniform inventory and distribution for all retail team members.</li><li>Collaborate with cross-functional teams to assist and provide direction for Visual Merchandising activities in store.</li><li>Assist with Franchise activities.</li><li>Perform other duties as required.</li></ul><p>Requirements</p><ul><li>Post-secondary degree or relevant equivalent work experience</li><li>Drivers License and Personal Vehicle required for travel to stores.</li><li>Relevant experience in retail operations and retail support.</li><li>Effective leadership skills, with a strong focus on operations and business processes.</li><li>Highly analytical, with the ability to identify trends, patterns, and areas of opportunity through data analysis.</li><li>Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.</li><li>A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.</li><li>Problem-solving skills, with the ability to identify opportunities and develop creative solutions to address them.</li><li>Effective attention to detail and a high degree of accuracy.</li><li>Elevated level of integrity, confidentiality, and accountability.</li><li>Sound analytical thinking, planning, prioritization, and execution skills.</li><li>A well-defined sense of diplomacy, including solid negotiation and conflict resolution.</li><li>Ability to lead and motivate others through influence and cross-functional collaboration.</li><li>Strong verbal and written communication skills to work effectively with stakeholders across the organization, from store staff to senior leadership.</li></ul><p>Core Competencies</p><ul><li>Customer Focus</li><li>Communication</li><li>Teamwork</li><li>Quality Orientation</li><li>Time Management</li><li>Adaptability / Flexibility</li><li>Creative and Innovative Thinking</li><li>Planning and Organizing</li><li>Problem Solving</li><li>Accountability and Dependability</li><li>Ethics and Integrity</li><li>Leadership</li><li>Staff Management</li><li>Enforcing Laws, Rules, and Regulations</li><li>Mathematical Reasoning</li></ul><p>Working Conditions</p><ul><li>Ability to attend and conduct meetings.</li><li>Manual dexterity is required to use a desktop computer and peripherals.</li><li>Travel as required.</li></ul><p>The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.</p><ul><li>Thank you for your interest and application, only those selected for next steps will be contacted. *</li></ul>