Office Clerk

Job Description

<p><span><b>Who We Are:</b><br /><span>At OPENLANE we make wholesale easy so our customers can be more successful. </span><br /><b>What We Offer: </b><br /><span>Competitive pay<br />Flexible schedule<br />Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization<br />Company culture of internal promotions, diverse career paths, and meaningful advancement </span></span><br /> </p><p><b><b>We’re Looking For:</b></b></p><p><span>We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations. <i><b>This is a casual position working every Thursday, Friday and Saturday. </b></i></span></p> <p><b><b>You Are: </b></b></p><ul><li><p><b><b>Customer-centric: </b></b><span>You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.</span></p></li><li><p><b><b>Highly organized: </b></b><span>You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.</span></p></li><li><p><b><b>A strong communicator:</b><span> </span></b><span>You possess excellent verbal and written communication skills for interacting with customers and colleagues.</span></p></li><li><p><b><b>A team player: </b></b><span>You collaborate effectively with other departments to ensure smooth and efficient customer service.</span></p></li></ul> <p><b><b>You Will:</b></b></p><ul><li><p><span>Provide outstanding customer service by assisting dealers with a range of requests, including:</span></p></li><li><p>Greeting customers</p></li><li><p>Answering calls and emails</p></li><li><p>Processing payments</p></li><li><p>Resolving inquiries</p></li><li><p><span>Coordinate administrative tasks related to dealer registration, title management, and eBusiness processes.</span></p></li><li><p><span>Perform clerical duties such as data entry, processing information, and generating reports.</span></p></li><li><p><span>Manage and maintain accurate records, both electronically and manually.</span></p></li><li><p><span>Assist with other administrative tasks as needed, including sale day functions.</span></p></li></ul> <p><b><b>Must Haves:</b></b></p><ul><li><p><span>High School diploma or equivalent experience/education</span></p></li><li><p><span>1-2 Years of related experience in an administrative capacity</span></p></li><li><p><span>Tech-savvy, and comfortable using Google Suite </span></p></li><li><p><span>Strong customer service and communication skills</span></p></li><li><p><span>Excellent organizational and time management skills</span></p></li></ul> <p><b><b>Nice to Haves:</b></b></p><ul><li><p><span>Experience with AMS, VTrace, and other OPENLANE systems</span></p></li><li><p><span>Bilingual in English and French</span></p></li><li><p>This role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.</p></li></ul><p><br /><span><b>Sound like a match? Apply Now - We can't wait to hear from you!</b><br /><b>Note:</b><span> This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.</span></span><br /> </p><p><b>Compensation Range of</b><br /> </p>Hourly: $19.00 - $19.00<p></p><p>(Depending on experience, skill set, qualifications, and other relevant factors.)</p>