Part- Time Bank Teller

Job Description

Part- Time Bank Teller (Bilingual Mandarin)

• Well designed on-the-job training and coaching will be provided;
• An entry level role but can provide multiple career development opportunities.

About CTBC Bank Corp. (Canada):

CTBC Bank Corp. (Canada) has proudly served our customers for over 20 years. We are an equal opportunity employer that values diversity and is committed to fostering an open, accessible, and inclusive work environment. We believe in supporting our employees' growth and development to help them achieve their personal and professional goals.

CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd. and is the largest publicly listed bank headquartered in Taiwan. As part of a global banking network with industry leading reputation in the Asia Pacific, we continue to place our clients in the forefront of our services. We are all about our clients, our business, and our people. If you are looking for an opportunity to grow and learn in financial services, join us at CTBC Bank to expand your experiences in financial services, customer relations, and banking.

Acting as the first point of contact with our clients, you are the face of CTBC Bank Corp. You have a positive attitude in building strong relationship with both customers and colleagues with good understanding of client needs. At CTBC Bank Corp (Canada), we offer positive customer experience. As a team of customer services representative will work together achieve what matters most to our clients. We learn, we grow, and we excel together. We Are Family.

Job Description:

• Greet and be the first point of contact to customers.
• Accept and process cash withdrawal and payment orders from Customers.
• Perform cash auditing.
• Balance daily transactions against related banking general ledger.
• Prepare large cash transaction / suspicious transaction reports.
• SWIFT preparation and confirmations.
• Cross sell bank products and services to customers.
• Record all transactions promptly, accurately and in compliance with banking procedures.
• Identify referral opportunities and make relevant referrals.
• Ensure compliance with all internal controls and established policies and procedures.
• Other duties and projects as assigned by management.

Qualifications:

• Fluency in Mandarin Chinese and Taiwanese Dialect an asset.
• High school diploma. University degree in business studies an asset.
• Preferred 1 year of direct Customer Service Representative experience at a Canadian banking institution.
• Clerical, administrative, cash handling, sales and customer service experience preferred.
• Good knowledge of customer service principles.
• Good computer skills.

Competency:

• Strong numerical ability
• Excellent listening and communication skills
• Able to multitask as needed
• Problem solving skills
• Customer service oriented
• Honesty and integrity

Recruitment Process and Privacy Notice:

We thank all applicants for their interest in joining CTBC Bank Corp. (Canada). Please note that only shortlisted candidates will be contacted.

To learn how we handle applicant personal information, please refer to our Applicant Privacy Notice available on our website at

Job Type: Part-time

Expected hours: No more than 37.5 per week

Benefits:

• Paid time off

Language:

• Mandarin (required)

Work Location: In person