PCX Department Manager Contract

Job Description

Mandate:

To lead a team of Personal Shoppers and the in store experience of our Click & Collect program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.

passion & commitment to customer service is a key driver for our Company

Duties & Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;


• Develop an understanding of best practices relating to Click & Collect Operations;


• Be committed to maintaining operational standards;


• Be accountable for departmental financial objectives;


• Work with employees to improve productivity, engagement and retention;


• Identify opportunities to reduce customer wait times upon pickup at store;


• To schedule, direct, supervise and discipline department staff and train all new employees;


• To be responsible for the opening and/or closing functions of the department;


• To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;


• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;


• Other duties as assigned.

Requirements:

• Exceptional customer service skills and a talent for building customer loyalty;


• Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;


• The ability to work in a fast-paced environment under pressure;


• The ability to lead, coach and motivate employees;


• Strong financial acumen to deliver outstanding business results;


• A commitment to delivering consistent results, every day;


• Previous retail, grocery retail or hospitality management experience is an asset

How You’ll Succeed

At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‑trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open‑mind, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace. If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.