Revenue Operations Manager

Job Description

<p><h3>Revenue Operations Manager</h3>
<p><b>Location:</b> Markham, Canada (hybrid). <b>Salary:</b> $90,000 - $130,000 per year. <b>Job Type:</b> Full-time.</p>
<h3>About Us</h3>
<p>At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission‑critical software fuels their vision, supporting millions of clients worldwide in their wellness journeys. We foster a culture that values high performance, adaptability, and accountability.</p>
<h3>Our Core Values</h3>
<ul>
<li><b>Customer First</b> – We approach every challenge with a customer‑focused lens, driven by an obsession with our customers’ happiness and success.</li>
<li><b>Excellence</b> – We commit to exceptional execution and the pursuit of greatness.</li>
<li><b>Accountability</b> – We take full ownership of our decisions, actions, and outcomes.</li>
<li><b>Adaptability</b> – We evolve purposefully in a dynamic world.</li>
</ul>
<h3>About You</h3>
<p>You are the architect of our revenue engine, sitting at the intersection of Marketing, Sales, and Customer Success. You use data to identify inefficiencies, surface insights, and drive smarter decisions across the full customer lifecycle, uncovering the “why” behind performance.</p>
<h3>Responsibilities</h3>
<ul>
<li>Act as the operational bridge between Marketing, Sales, and Customer Success to ensure shared definitions, consistent reporting, and aligned revenue goals.</li>
<li>Translate complex performance data into clear, actionable insights for executives and frontline leaders.</li>
<li>Analyze Customer Acquisition Cost (CAC) and Return on Ad Spend (ROAS) across all marketing channels, providing recommendations on spend adjustments.</li>
<li>Identify funnel drop‑off points across the buyer journey, including SDR qualification, SDR‑to‑AE handoffs, demo conversions, and deal closing stages.</li>
<li>Build and maintain win/loss analysis frameworks to systematize feedback on why deals are won or lost.</li>
<li>Partner with Sales Leadership to define and enforce clear entry and exit criteria for each pipeline stage to improve forecast accuracy and pipeline hygiene.</li>
<li>Optimize lead scoring and routing logic to ensure high‑intent leads reach SDRs quickly while lower‑quality leads are nurtured efficiently.</li>
<li>Own the integrity of the revenue tech stack, ensuring clean data, seamless integrations, and a single source of truth across CRM and marketing automation platforms.</li>
<li>Build and maintain revenue forecasts incorporating lead volume, conversion rates, sales cycle length, and historical performance trends.</li>
<li>Collaborate with leadership to set realistic quotas, targets, and capacity plans rooted in actual funnel data.</li>
<li>Architect the “intelligence layer” between raw scraped data and BDR outreach, building automated workflows that maintain list hygiene, segment businesses by niche, and leverage AI for high‑relevancy personalization.</li>
</ul>
<h3>Requirements</h3>
<ul>
<li>3+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, ideally within a B2B SaaS environment.</li>
<li>Strong analytical mindset with confidence working with large datasets.</li>
<li>Expert‑level experience with CRM platforms such as Salesforce or HubSpot, and data visualization tools such as Looker, Tableau, or Excel.</li>
<li>Experience leveraging AI to personalize outreach at scale.</li>
<li>Proven ability to communicate complex insights clearly and influence stakeholders across teams and seniority levels.</li>
<li>Highly process‑oriented with a passion for building scalable systems and eliminating inefficiencies.</li>
<li>Comfortable operating in a fast‑paced, evolving environment with high accountability standards.</li>
</ul>
<h3>Why Work With Us?</h3>
<ul>
<li>Passionate, dynamic, and fast‑growing team dedicated to the wellness industry.</li>
<li>Competitive salary, vacation, and benefits package.</li>
<li>Hybrid work environment with opportunities for career growth and development.</li>
<li>Cultural values of creativity, collaboration, and continuous learning.</li>
</ul>
<p>We appreciate you taking the time and look forward to reviewing your application!</p>
<p>WellnessLiving is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital or family status, or any other status protected by applicable laws.</p>
<p>We utilize AI to generate summaries of interview notes as part of our candidate evaluation process.</p></p>
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