Senior Cloud Support Specialist
Job Description
Senior Cloud Support Specialist
Department: Digital Solutions
The Opportunity:
As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities for The Company's Financial Hub platform. You'll ensure service excellence by supporting onboarding and certification, coordinating customer needs, and resolving complex technical and operational issues.
Key Responsibilities:
- Serve as the single point of contact for all platform service requests.
- Deliver 2nd/3rd level technical support, covering functionality, troubleshooting, and usage.
- Conduct root cause analysis for recurring issues and implement preventative measures.
- Act as the escalation point for high-priority incidents, ensuring timely resolution and communication.
- Monitor applications, alerts, and connections to maintain transaction reliability.
- Perform functional testing prior to production release, ensuring compliance with client requirements.
- Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery.
- Coordinate onboarding, testing, and certification directly with clients and vendors.
- Maintain documentation and knowledge base articles while contributing to continuous improvement initiatives.
- Ensure compliance with SLAs and escalation procedures.
Essentials:
- Bachelor's degree in Computer Science or equivalent professional experience.
- Minimum 5 years in IT, ideally within financial services technology.
- Strong ability to resolve complex issues under pressure.
- In-depth understanding of AP/AR processes, payment workflows, and reconciliation.
- Proven experience in domestic/international payment processing with regulatory compliance.
- Proficiency in SWIFT iso15022/20022 standards and related formats.
- Hands-on exposure to TMS, ERP systems, and payment gateways.
- Excellent communication skills-able to simplify technical details for clients.
- Strong problem-solving, prioritization, and multitasking skills.
Preferred:
- Knowledge of trade and post-trade processes (equities, fixed income, ETFs, fund orders).
- Experience with asset financing and treasury management practices.
- Familiarity with automation tools for AP/AR (cash flow forecasting, liquidity management, intercompany funding, banking relationships).
- Willingness to work on a shifting schedule.
How to Apply
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Frequently Asked Questions
Who is hiring?▼
This role is with Radiant Systems Solutions, Inc in North York.
Is this a remote position?▼
This appears to be an on-site role in North York.
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What skills are needed?▼
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