ThreePDS Inc. Recruiting, Staffing, and Consulting
Job Description
Job Description
Senior Customer Service Representative – Bilingual (French & English) – Remote in Canada
Are you a bilingual customer service professional looking for a dynamic opportunity? We are hiring a Senior Customer Service Representative to join our team in Montreal! This role offers the chance to apply your expertise in customer service, pensions, and data entry while working in a collaborative environment.
Duration: 3-6 months (could be extended)
Schedule: 11am-7pm – occasional need to have candidate start at 9 or 10am
Onsite/Hybrid/Remote: Remote
Interview Process: 30 minute interview
Team Size: You will be the 5th person on this team – looking for great personality and team fit
Estimated Start: ASAP – Early May in time for busy season that starts in June
Must be able to do the following while on the call with a client/customer
- Document call information – Strong data entry
- Send/Respond to emails regarding that client/customer
- Handle difficult calls – preferable 2-4 years call center background
Why Join Us?
✅ Impactful Work – Help customers navigate their inquiries with clarity and professionalism.
✅ Collaborative Team – Work with a dedicated team that values problem-solving and customer satisfaction.
✅ Career Growth – Gain hands-on experience and advance within a global company.
What You’ll Do:
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Respond to customer inquiries regarding products and services, handling both standard and complex requests.
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Monitor and document customer interactions via calls, emails, and transactions.
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Conduct research and provide accurate responses to customer inquiries via phone and written communication.
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Request missing information from customers as needed to resolve issues.
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Escalate issues to the appropriate teams for further resolution.
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Provide feedback and support to team members in a professional manner.
What We’re Looking For:
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Bilingual in French & English (spoken and written).
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Customer service experience (preferably in a call center setting).
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Pension knowledge is a plus.
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Strong data entry skills and attention to detail.
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Proficiency with computers and navigating multiple systems.
Technology Knowledge:
- Ability to navigate through Excel / Outlook / Word
- SharePoint
Ready to join a growing team and make an impact? Apply today!