Senior Manager, Information Technology Services

Job Description

<p><h3>PASS Grade 9 $157,797 to $177,602</h3>
<h3>About The Board</h3>
<p>Hamilton-Wentworth District School Board (HWDSB) is committed to learning, equity, engagement and innovation. With a vision of "Growing Together" and a mission that ensures every student experiences belonging and dynamic learning, HWDSB serves roughly 52,000 students across 80 elementary schools, 13 secondary schools and an Adult Learning Centre. We provide support to approximately 8,800 staff members and uphold values of Compassion, Dignity, Trust, and Joy in all our work.</p>
<h3>Staff Wellness</h3>
<p>Staff wellness is a priority. HWDSB commits to a culture where staff feel safe, valued and supported, fostering an environment of human rights and comprehensive wellbeing. All staff and dependents have access to free, confidential support through the Employee and Family Assistance Provider (EFAP), among other program components.</p>
<h3>About The Role</h3>
<p>The Senior Manager, Information Technology Services oversees the operation and administrative leadership for technical support and client services for all staff and students. Responsibilities include fostering collaborative relationships, ensuring technical and infrastructure support, ministry compliance, database administration, and library learning commons support.</p>
<h3>General Description Of Duties</h3>
<p>Reporting to the Associate Director, Business Services and Treasurer of the Board, the incumbent will manage a diverse portfolio of responsibilities supporting student and system needs through the Multi-Year Strategic Plan.</p>
<h3>Duties include but are not limited to</h3>
<ul>
<li>Managing all IT Services staff and all aspects of IT infrastructure, support, data, training and central data team.</li>
<li>Providing high levels of service through coordination of work with IT managers and other service departments.</li>
<li>Acting as a strategic advisor to senior management, offering technology counsel aligned with organizational goals.</li>
<li>Developing and monitoring an annual budget for the department.</li>
<li>Creating an annual computer plan to support deployment of devices, software, maintain wireless infrastructure and strengthen cyber security.</li>
<li>Coordinating resources to facilitate data-driven decision-making and organizational operations.</li>
<li>Ensuring timely, accurate, and complete reporting in the board's Student Information System.</li>
<li>Administering disaster recovery and incident response plans to keep the board functioning during crises.</li>
<li>Managing proactive communication to the system, ensuring timely updates to staff, students, and the community about IT services, interruptions, and changes.</li>
</ul>
<h3>Qualifications</h3>
<ul>
<li>Post-secondary degree in Computer Science, Information Technology, or equivalent.</li>
<li>10–15 years extensive experience in IT/security, with 5–7 years in senior management roles.</li>
<li>Excellent project management and ITIL governance skills; PMP designation is an asset.</li>
<li>Strong leadership, team building and communication skills.</li>
<li>Effective written and verbal communication, organizational and time management skills.</li>
<li>Fair, objective personnel supervision approach.</li>
<li>Proven problem-solving, conflict-resolution and diplomacy skills.</li>
<li>Commitment to equity principles in a diverse school environment.</li>
<li>Ability to remain calm under stress and maintain confidentiality.</li>
<li>Regular after-hours work, travel to schools, and reliable transportation required.</li>
<li>Valid driver's license.</li>
</ul>
<p>Deadline for submission is 4:00 p.m. on Monday, December 8, 2025.</p>
<p>Interviews will take place starting December 12, 2025 onwards.</p>
<h3>Employment Equity, Inclusion and Indigeneity Statement</h3>
<p>HWDSB is dedicated to inclusive learning and working environments for students and staff. We invite applicants from diverse backgrounds, including Indigenous Peoples, racialized communities, people with disabilities, women, and LGBTQIA+ individuals. HWDSB provides accommodation throughout the recruitment process.</p>
<ul>
<li>Indigenous Peoples (e.g., First Nations, Métis and Inuit).</li>
<li>Persons with protected characteristics such as race, ancestry, religion, or disability.</li>
<li>Persons who identify as women.</li>
<li>Persons of marginalized sexual orientations, gender identities, or gender expressions.</li>
</ul>
<h3>Applicant Self-Identification Form</h3>
<p>The form collects identity-based information to monitor HWDSB's progress toward equity goals. Information is handled securely and confidentially following MFIPPA regulations and is retained for specified periods. Applicants may choose not to answer any question without affecting their application.</p>
<h3>Land Acknowledgement</h3>
<p>HWDSB is located on ancestral Anishinaabe and Haudenosaunee Confederacy land as recognized by the Dish With One Spoon treaty. We honour ongoing relationships with the Mississaugas of the Credit First Nation and the Six Nations of the Grand River.</p>
</p>
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