Site Reliability Engineer

About ALTEN:

In just three decades, ALTEN has emerged as a global leader in Research and Development, Engineering, Information Technology Services, Life Sciences, and Network Services. Our footprint spans across 30 countries, with over 60,000 consultants driving innovation and technical excellence. Trusted by industry giants, we have become synonymous with pioneering solutions and unwavering expertise.

ALTEN CANADA, a proud subsidiary of ALTEN headquartered in France, is committed to serving the Canadian market. With local offices in Montreal and Toronto, we bring our global expertise to the forefront of Canadian innovation.

At ALTEN CANADA, our consultants thrive on tackling complex and highly technical projects across a diverse range of industries. From Manufacturing to Information Systems, IT Automation to Life Sciences, Energy to Automotive, Rail and Transportation to Telecommunications, Aerospace and Defense, our commitment to excellence knows no bounds.

Job Title: Site Reliability Engineer (SRE) – ServiceNow, Application Infrastructure

Experience Level: Intermediate (2-5 years)

Location: Montreal, Quebec -3 days onsite

Job Description: Site Reliability Engineer (SRE)

Role Summary:

We are seeking a passionate and skilled Site Reliability Engineer (SRE) to join our Application Infrastructure team, focusing on the reliability, scalability, and performance of our ServiceNow SaaS implementation. This role blends software engineering with systems engineering to support and enhance the production environment, ensuring high availability and resilience of client-facing applications.

Key Responsibilities:

• Embed production management practices into Agile development workflows to ensure code meets production standards.
• Implement and maintain System Reliability Engineering (SRE) and DevOps practices to reduce downtime and manual effort.
• Configure and develop application monitoring solutions using industry-standard tools and custom scripts.
• Build deep knowledge of business processes and applications to support mission-critical systems.
• Analyze and align SRE metrics with organizational goals; drive improvements based on findings.
• Develop automation to eliminate toil and repetitive tasks across the environment.
• Collaborate with development teams early in the SDLC to design resilient, reliable systems.
• Prioritize tasks based on incident criticality and business impact.
• Govern and control production environments in collaboration with clients and technology teams.
• Manage incidents following the ITIL lifecycle, including documentation, resolution, and communication.
• Prepare and present stability reports; analyze trends and recommend improvements.
• Investigate root causes and educate development teams to prevent recurrence.
• Automate resolution of common issues, routine investigations, and user requests.
• Lead reliability-focused or business-driven projects.
• Troubleshoot across the full stack: hardware, software, applications, and networks.
• Mentor junior SREs on best practices in monitoring, troubleshooting, and automation.
• Represent the SRE team in design reviews and operational readiness assessments.
• Participate in on-call rotations and collaborate with global teams across time zones.

Qualifications:

Preferred Skills

• 7+ years of relevant experience
• ServiceNow administration or development (can be acquired on the job)
• Automation using Python, Bash, Perl, Ruby
• Experience with enterprise tools (AppDynamics, Grafana, Splunk, Dynatrace)
• Familiarity with cloud and on-prem infrastructure
• Software development in one or more languages (e.g., Python)

Desired Skills

• Proficiency in automation using scripting languages such as Python, Bash, Perl, or Ruby
• Experience with enterprise monitoring and observability tools such as AppDynamics, Grafana, Splunk, and Dynatrace
• Strong awareness of modern software and systems architecture, including:
• Load balancing
• Queueing mechanisms
• Caching strategies
• Microservices architecture
• Distributed systems and their failure modes
• Deep understanding of operating system fundamentals, including:
• Process management
• Memory allocation
• Network stack behavior
• Application-level impact and debugging techniques
• Practical experience operating and maintaining large-scale, high-availability online systems

Technical Experience

• Service Oriented Architecture and Distributed Systems
• Business Intelligence Reporting
• Scripting (Python, Shell)
• Front-end development (HTML, JavaScript, AngularJS)
• Logging, Monitoring, and Docs-as-Code practices
• DevOps and SRE principles, including tooling and implementation
• Infrastructure: Linux/Unix administration, Storage, Networking, Web Technologies
• Advanced Unix Shell and Python scripting
• Advanced SQL (Sybase and/or DB2 preferred)
• Azure-hosted application support (preferred)

Operational Expertise

• Incident management and coordination across teams
• Three-tier support experience with databases (IBM, DB2, Sybase, MongoDB, Green Plum, KDB)
• Troubleshooting ServiceNow and Linux-based systems
• Observability: metrics, logging, tracing, alerting
• Technical debt identification and prioritization
• Contribution to system design and architecture

Domain Knowledge

• Financial products: Equity, Fixed Income, securities, investment banking risks, trade flow
• ITIL processes and incident lifecycle management

Soft Skills & Collaboration

• Excellent analytical and communication skills
• Strong problem-solving and debugging abilities
• Ability to prioritize and take ownership
• Dependable team player with commitment to client service
• Effective relationship-building and collaboration skills
• Responsiveness during on-call rotations (with time-off in lieu)

Why Join Us?

ALTEN Canada fosters a dynamic and collaborative work environment where team members are empowered to unleash their full potential. We believe in investing in our talent, offering stimulating experiences, and supporting professional growth and development at every turn.

As part of our commitment to our team members, we offer a comprehensive benefits package including

• Collective Insurance & RRSP
• Corporate Discounts
• 4 weeks of vacation
• Numerous corporate activities.
• Personalized professional development plans

Join ALTEN Canada and embark on a journey of endless possibilities, where your talents are celebrated, and your ambitions are nurtured. Experience the difference of working with a company that values innovation, collaboration, and excellence in every endeavor.

ALTEN CANADA is committed to promoting diversity, equity, and inclusion. We strive to provide a work environment where every individual feels welcomed, valued, and respected, allowing them to thrive to their full potential. This includes our dedication to offer accessibility measures to those who require them. Should you require any accommodation during our recruitment process, please reach out to us.