Store Director - Luxury Apparel

Job Description

<p><h3>Description</h3>
<p>Launch and lead the flagship : hiring, training, scheduling, and building an inclusive, performance‑driven culture.</p>
<p>Own sales performance and KPIs; create action plans that grow traffic, conversion, units per transaction, and average sale.</p>
<p>Champion clienteling : develop CRM routines, build top‑tier client relationships, and drive events and outreach that create lifetime value.</p>
<p>Set the standard for visual presentation and merchandising; translate weekly directives into curated, store‑specific execution.</p>
<p>Manage operations with rigour : inventory accuracy, cash and shrink controls, health & safety, and daily / weekly reporting.</p>
<p>Oversee payroll planning and expense management; contribute to forecasting and P&L discussions with leadership.</p>
<p>Act as brand custodian on the floor—coaching selling behaviours, elevating service, and resolving client issues with grace.</p>
<p>Partner cross‑functionally (merchandising, marketing, digital, retail operations) to pilot new initiatives and refine best practices.</p>
<h3>Requirements</h3>
<h3>Experience & Qualifications</h3>
<p>7–10 years of progressive retail leadership, including 3+ years as a Store Director / General Manager in premium or luxury fashion.</p>
<p>Proven success building and scaling high‑performing teams in a flagship or high‑traffic environment.</p>
<p>Menswearsuitingexperienceisrequired,knowledgeorexpertiseintailoring,fabricsandfits,orexperiencesellingorstylingformalmenswear.</p>
<p>Demonstrated track record delivering sales, KPIs, and operational excellence.</p>
<p>Depth in clienteling and CRM routines; experience cultivating top‑tier client relationships.</p>
<p>Strong merchandising and inventory management capability; adept at visual standards and sell‑through strategies.</p>
<p>Experience with payroll control, labour planning, expense management, and contribution to P&L decisions.</p>
<p>Highly organized, adaptable, and effective collaborating with brand / HQ partners.</p>
<h3>Who You Are</h3>
<p>A confident, warm leader who inspires trust, sets a clear vision, and leads from the sales floor.</p>
<p>Client‑obsessed, with impeccable service standards for premium and luxury clientele.</p>
<p>Process‑minded and detail‑oriented; you love clean back‑of‑house, crisp execution, and strong routines.</p>
<p>A developer of people—coaching, feedback, and recognition are part of your daily cadence.</p>
<p>Agile and solution‑oriented; comfortable navigating ambiguity in a new‑store environment.</p>
<p>Purpose‑driven, with a genuine interest in sustainable fashion and responsible business.</p>
<h3>Corporate Culture</h3>
<p>This Canadian‑founded apparel company isn’t just building brands—it’s building a values‑driven culture where people and purpose come first. With a deep commitment to sustainability, innovation, and personal development, they offer more than a job—they offer a chance to grow with a company that’s reshaping what modern fashion and leadership look like.</p>
<h3>What They Offer Employees</h3>
<ul>
<li>Mission-Driven Work : Be part of a team that’s genuinely focused on making a difference—through sustainable design, ethical practices, and community impact. As a Certified B Corporation, purpose is built into every level of the business.</li>
<li>Growth Opportunities : Whether you’re stepping into a new leadership role or exploring future career paths, you’ll be supported with ongoing development, mentorship, and the ability to shape the direction of a growing brand.</li>
<li>Creative Autonomy : Your voice matters here. Employees are encouraged to contribute ideas, challenge norms, and lead with initiative. The environment is collaborative, open, and entrepreneurial.</li>
<li>Wellbeing & Balance : They offer competitive compensation and benefits, but also recognize that true success includes flexibility, work‑life balance, and a healthy workplace culture rooted in mutual respect.</li>
<li>Style with Substance : Working here means being surrounded by products and people that reflect a modern, conscious point of view—where design, performance, and ethics intersect.</li>
</ul></p>
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