Temporary Patient Records Booking Clerk

Job Description

Job Description

Job Description

Booking Clerk, Patient Records - Competition #2026-734

Position Status: Temporary Full-time (1.0 FTE)

EFW Radiology is currently seeking a Temporary Booking Clerk, Patient Records (12 months) to join our team and contribute to our mission of providing exceptional patient care!

About EFW:

EFW Radiology owns and operates twelve community-based clinics providing Diagnostic Imaging, Maternal Fetal Medicine, and Pain Management services.

Our Core Values:

• Compassion: Treat everyone with care, kindness, and respect.
• Trust: Demonstrate empathy and understanding while partnering with patients, caregivers, communities, and each other.
• Meaning: Contribute to the well-being of our communities through healthcare, innovation, education, and careers.

The Role

The Booking Clerk, Patient Records is responsible for coordinating patient records and completing administrative tasks for the company. The Booking Clerk, Patient Records provides exceptional service to our company, patients, referring physicians, and third party groups.

Reporting to: Booking Call Center Supervisor

Role Overview:

• Performs various booking functions and ensures that physician requirements and patient needs are met in an efficient manner.
• Coordinates patient record requests through multiple mediums (phone, mail, email, fax, and in person);
• Performs various administrative functions to support the Booking department;
• Answers inbound calls for record requests;
• Keeps a log of voicemails and legal/third party requests to ensure that work is followed up on and is kept organized;
• Opens cell templates 3 times per day to maximize the use of the schedule;
• Sends out interoffice mail and requisitions;
• Answers phone calls for other Booking modalities when requested;
• Ensures that all telephone calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians.
• Listens effectively to patients’ needs and provides exceptional patient care at all times.
• Completes data entry for patient’s demographics and appointment information according to EFW procedures.
• Adheres to all privacy and confidentiality policies and procedures as they relate to EFW, our patients and our employees.
• Demonstrates EFW values of Compassion, Trust, and Meaning in the workplace.
• Undertakes other related duties as assigned.

You have the following:

• Medical Office Assistant diploma including completion of a recognized medical terminology course is a strong asset.
• Previous call center experience, along with booking radiology and diagnostic imaging appointments would be an asset.
• Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner.
• Logical, analytical and critical thinking required.
• Customer focused and adaptability to different personality types.
• Ability to work in a fast-paced environment along with proven resilience in difficult situations.
• Ability to learn new computer programs quickly and efficiently.

Schedule: This position schedule is Monday to Friday (10:00am - 6:30pm) in a call centre environment that requires prolonged periods of sitting and frontline patient interaction over the phone. Booking Clerks are required to work the occasional Saturday shift on a rotational basis.

Why EFW?

We offer meaningful careers and are committed to providing equitable total compensation for everyone, including;

• Professional Development Programs and Continued Education Support
• Extended Health, Dental & Wellness Benefits
• Employee Recognition and Appreciation Programs, Giveaways, Contests, and Events
• Matching RRSP Group Savings Plan
• Employee and Family Assistance Programs
• Onsite and Subsidized Parking
• Volunteer Opportunities with Community Partners

Diversity, Equity, and Inclusion at EFW:

EFW Radiology is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.

EFW is committed to creating a safe and healthy environment for employees, patients and community partners.

Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.

Application Deadline:

If you are dedicated to quality patient care and want to join our team of dynamic healthcare professionals please submit your application by February 18, 2026.

We thank all applicants for their interest! Only candidates selected for an interview will be contacted