Warehouse Associate

Job Description

<h3>Job Description</h3><p>Job Description<p><p></p><p><strong>SUMMARY</strong></p><p>The Warehouse Associate has a key role in ensuring that products are received, verified, stored, and transported to the sales floor or in the warehouse in a safe and efficient manner. Associates are also responsible for keeping the warehouse neat, tidy, and well maintained. This position includes a lot of lifting and carrying. </p><p><strong>RESPONSIBILITIES & TASKS</strong></p><p><strong>Customer Service</strong></p><ul><li>Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:<ul><li>Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.</li><li>Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.</li></ul></li></ul><p><strong>Operations</strong></p><ul><li>Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies.</li><li>Ships returns and completes proper paperwork.</li><li>Reconciles inventory differences.</li><li>Prepares merchandise for filing, sorts and fills merchandise carts for the retail floor.</li><li>Is responsible for garbage disposal, cardboard recycling, and the disposal of broken products in accordance with store policy.</li><li>Processes damaged and returned claims.</li><li>Repairs broken packages as needed.</li><li>Reports stolen and damaged goods to Management.</li><li>Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems.</li><li>Handles dangerous goods and hazardous products according to established procedures.</li><li>Plays an active role in the warehouse team by openly sharing opinions and ideas on how to improve the warehouse, and by participating in meetings and all training as required.</li><li>Engages in learning activities and listens to feedback to improve their own abilities.</li><li>Complies with company, store, and warehouse policies.</li><li>Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. </li><li>Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.</li><li>Completes other tasks, as required.</li></ul><p><strong>REQUIREMENTS</strong></p><ul><li>Ability to work with minimal supervision.</li><li>Basic math and computer skills. </li><li>Ability to work in other areas of the store is an asset.</li><li>Certification in operating warehouse equipment is an asset.</li><li>Work experience in a <span >warehouse/distribution</span> environment, in a Canadian Tire store, is also considered an asset.</li></ul><p><strong>REQUIRED SKILLS & ABILITIES</strong></p><p>Successful candidates will demonstrate the following competencies:</p><ul><li>Strong belief in the Canadian Tire Values of <strong>honesty, integrity, and respect</strong>.</li><li><strong>Results-oriented</strong> individual.</li><li>Effective <strong>written and oral communication skills.</strong></li><li>Ability to <strong>complete detail oriented retail tasks</strong> according to instructions and to demonstrate <strong>responsibility for outcomes</strong>.</li><li>Ability to work in a <strong>team environment</strong> that provides assistance and support to co-workers to achieve common goals.</li><li>Ability to <strong>resolve retail </strong>and/or<strong> customer issues</strong>.</li><li>Ability to <strong>adapt</strong> and <strong>cope with challenging and changing situations</strong>.</li><li><strong>Positive attitude, punctuality, and solid work ethic.</strong></li></ul><p><strong>POTENTIAL CAREER OPPORTUNITIES</strong></p><ul><li>Next levels: Merchandiser, Supervisor, Warehouse Manager and Promotions Manager.</li><li>Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.</li><li>Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).</li></ul><p><strong>PHYSICAL DEMANDS & WORKING CONDITIONS</strong></p><p>In compliance with the store’s Health and Safety Policies and Procedures:</p><ul><li>Standing/walking for 8 hours.</li><li>Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.</li><li>Lifting and turning repeatedly throughout the shift.</li><li>Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist<strong>. </strong></li><li>Ability to go up and down a ladder and stairs while carrying merchandise.</li><li>Walking and carrying things at the same time and pushing/pulling, as required.</li></ul></p></p>