Job Opportunities National Account Manager

Job Description

<p><p><u>Location :</u> Toronto ON Canada</p>
<p><u>Job ID :</u> 84817</p>
<p><b>We Elevate... Quality of urban life</b></p>
<p>Our elevators, escalators and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team you’ll discover meaningful work that enhances quality of life for communities and contributes to making places more accessible, inclusive and sustainable for all. We combine innovation, safety and high ethical standards ensuring respect both among colleagues and for the world around us. By joining us you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.</p>
<p>With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport and Vancouver Canada Line.</p>
<p>Join us as a</p>
<p>National Account Manager</p>
<h3>Your main responsibilities</h3>
<p>We have an exciting opportunity for an experienced National Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity.</p>
<h3>What you’ll be doing</h3>
<ul>
<li>Develop mutually beneficial relationships between Schindler and the large key customer organisation at all levels.</li>
<li>Establish an ongoing proactive contact and communication process in order to anticipate and respond to customer needs.</li>
<li>Coordinate prepare and renegotiate allocated contract tenders as needed.</li>
<li>Review and agree with legal / QS on special terms and conditions.</li>
<li>Monitor but not manage Schindler operational performance (maintenance repair modernisation and new installation) and escalates non‑performance to ensure swift resolution of problem areas.</li>
<li>Act as a single point of contact for the higher‑level client to ensure fast and efficient solutions to key account issues.</li>
<li>Represent the branch’s interests with the key account customer.</li>
<li>Follow the defined Schindler key account strategy and processes to ensure we deliver a total service to the client.</li>
<li>Manage your dedicated Key Account administrator to deliver the most efficient and informative reports and service to meet the customers’ needs.</li>
<li>Work in accordance with established Company Occupational Health Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current legal requirements and Schindler Group Safety requirements.</li>
<li>Attend all relevant Training Sessions.</li>
<li>Carry out all works in accordance with the Company’s Quality Corporate Policy.</li>
<li>Contribute to the Company’s Safety Objectives where necessary by maintaining / monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System.</li>
</ul>
<h3>What you bring</h3>
<ul>
<li>Post‑secondary education.</li>
<li>Account Management experience.</li>
<li>Commercial awareness (contractual an advantage).</li>
<li>Strong communication and relationship‑building skills.</li>
<li>Ability to influence and interact with both external and internal customers.</li>
<li>Ability to follow process and Company Values.</li>
<li>Instinct to seek improvements in relationship, process or situation.</li>
<li>Can operate in an entrepreneurial manner but within boundaries.</li>
</ul>
<h3>Whats in it for you</h3>
<ul>
<li>Competitive salary (commensurate with experience).</li>
<li>Competitive bonus incentive program or commission plan.</li>
<li>Wide range of professional and leadership development opportunities.</li>
<li>Competitive extended health dental & vision plans.</li>
<li>Generous paid time off plans.</li>
<li>Tuition reimbursement program.</li>
<li>Competitive group RRSP with company match.</li>
</ul>
<p><u>Employment Type :</u> Full‑Time</p>
<p><u>Experience :</u> years</p>
<p><u>Vacancy :</u> 1</p></p>
#J-18808-Ljbffr