Vendor Success Manager @ Shop Makers

Job Description

<p>Position: Vendor Success Manager</p><p>Hours: 36 hrs/week (half day Fridays)</p><p>Hybrid: Work from home, but with a minimum of 2 days a week from our Mt Pleasant office</p><p>Salary: $45,000 + EOY Performance Bonus</p><p><br></p><p>About Makers</p><p><br></p><p>At Shop Makers, we’re redefining retail by offering a curated experience of the finest locally crafted, handmade goods. With 23 locations across BC, Alberta, and Ontario, and plans to expand to 30+, we are proud to be Canada’s largest retailer of handmade products.</p><p><br></p><p>Our mission is simple yet bold: empower local artisans by giving them a platform to grow. We believe in nurturing community, sustainability, and creativity, and that starts with our people.</p><p><br></p><p>Why This Role Matters</p><p><br></p><p>Our vendor management team is a key driver of the Shop Makers business. This role is responsible for ensuring a seamless, supportive, and positive experience for all vendors from recruitment to off-boarding, driving vendor satisfaction, retention, and success across all Shop Makers locations.</p><p><br></p><p>What you'll do</p><p><br></p><p><b>Vendor Recruitment & Onboarding</b></p><p><br></p><ul><li>Coordinate with key stakeholders to identify and onboard high-quality vendors.</li><li>Manage application tracking and onboarding timelines.</li><li>Set up & maintain automation onboarding flow (Zaps & Email Octopus).</li><li>Perform regular maintenance and updates to Vendor CRM.</li></ul><p><br></p><p><b>Vendor Support</b></p><p><br></p><ul><li>Provide day-to-day guidance on vendor support email for all vendor inquiries (inventory management, merchandising, and sales optimization).</li><li>Assist with vendor issues and policy violations, escalating as needed. </li><li>Troubleshoot POS or platform issues and escalate as needed.</li><li>Communicate operational updates, events, and deadlines.</li><li>Coordinate Vendor Newsletters with input from the Vendor Team. </li><li>Respond to inquiries from Shop Makers team members regarding vendors </li></ul><p><br></p><p><b>Vendor Retention & Engagement</b></p><p><br></p><ul><li>Track vendor satisfaction and collect feedback for improvement.</li><li>Identify expansion opportunities for high-performing vendors.</li><li>Develop vendor resources, FAQs, and training materials.</li></ul><p><br></p><p><b>Experience & Qualifications:</b></p><ul><li>High school diploma, GED, or equivalent experience.</li><li>Strong interpersonal and communication skills - written and verbal (email, phone, and occasional in-person communication)</li><li>Proficient with Google Suite</li><li>Highly organized with strong attention to detail and the ability to manage multiple priorities and deadlines</li><li>Self-motivated, proactive, and able to work independently while collaborating effectively within a team</li><li>Problem-solving mindset with a commitment to delivering positive outcomes for both customers and the company</li><li>Experience working with vendors or in partnerships would be considered an asset</li></ul><p><br></p><p>SOUND LIKE YOU? APPLY NOW!</p><p><br></p><p>When applying, please include a cover letter with your resume (or email it to us at careers@shopmakers.ca), and please submit both documents as a singular PDF. While related experience is important, we have built a strong and supportive culture at Makers, and want to ensure all our team members share the same vision and goals. Tell us a bit about yourself; what you enjoy doing for fun, your passions, and what excites you about joining Shop Makers. We’d love to hear why shopping local and empowering artisans matters to you, and what supporting the handmade community means in your life.</p><p><br></p><p>To get inspired, check us out at shopmakers.ca or on Instagram @shopmakers.ca.</p><p><br></p><p>We sincerely thank everyone who applies to join Makers. While we may not be able to respond to each applicant due to capacity, please know we truly value the time and interest you put into connecting with us. Our hiring decisions are based on qualifications, merit, and business needs, and we are committed to developing, retaining, and celebrating our teammates. At Makers, we foster a culture of inclusion and respect and are dedicated to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs known.</p>